Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Namakkal; On-site; INR 320,000 - 520,000; Full time

Job summary

SkillLabs in Namakkal, Tamil Nadu, India seeks a Collections Officer to manage portfolios, coordinate with agencies, and ensure timely billing and repossessions. The role requires handling escalations and legal coordination with the aim of reducing delinquency and improving recoveries.

The candidate should have 2–3 years of collection experience in automotive products, proven agency management skills, and strong data handling abilities.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience managing collection agencies.
• Excellent data management skills.
• Individual performer with strong ownership and delivery focus.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS / TL and assign work by disposition code.
• Coordinate with agency resources for call planning and support on difficult cases.
• Manage receipt books and repo kits; audit periodically.
• Close agency billing within 60 days of the work completed month.
• Ensure repo approvals and assist agencies with repo issues.
• Handle collection/repo customer service issues/escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track BKT resolutions with agency and FO levels.
• Restrict flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries as per the TAT.
• Revert RCU audit queries before TAT and implement actions at field level.
• Discuss receipt book discrepancies with agency to prevent reoccurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not working.

Skills

Collection experience

Agency management

Data management

Individual performance

Job description

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.li>
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer