Collection Manager

SkillLabs; Bengaluru; Sur place; INR 420 000 - 540 000; Plein temps

Résumé du poste

SkillLabs in Bengaluru seeks a results-driven collections professional to allocate portfolios to vendors based on past performance trends and FOS availability, ensuring adequate manpower and timely recoveries.

You will coordinate with agency resources for call planning, handle escalation for chronic defaulters, close CRM queries within the defined TAT, support repo actions, and maintain accurate data for periodic audits and reporting.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Excellent data management skills.
• Individual performer with demonstrated reliability.

Responsabilités

• Allocate portfolios to vendors based on past performance trends and FOS availability.
• Coordinate with agencies for call planning and support on difficult cases.
• Close CRM queries within TAT and manage repo-related escalations.

Connaissances

Collection experience

Data management

Individual performer

Outils

CRM software

Description du poste

Roles and Responsibilities

Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV Experience in managing collection agencies
• Excellent data management skills
• Individual Performer