Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Satara; On-site; INR 450,000 - 650,000; Full time

Job summary

SkillLabs in Satara, Maharashtra seeks a Collections Specialist to manage automotive product collections, coordinate with agencies, and ensure timely billing and repo controls. The role requires 2-3 years of collection experience and excellent data management skills.

You will allocate portfolios, review cases, and escalate issues with legal and enforcement teams as needed, while maintaining CRM data quality and vendor performance.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.

Responsibilities

• Allocate portfolios to vendors based on past performance and availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Audit receipt books and repo kits; ensure timely closure with agencies.
• Close agency billing within 60 days of work completion month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo-related customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters and with enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Control flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train fresh teams as required.
• Close CRM queries as per assigned TAT.
• Revert RCU audit queries before TAT and implement field actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Notify IT for non-working HHT.

Skills

Data management

Agency management

Collection experience

Tools

CRM software

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer