Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Nalbari; On-site; INR 350,000 - 600,000; Full time

Job summary

SkillLabs is seeking a collections professional to manage portfolio allocation to vendors, coordinate agency resources, and ensure timely repo and audit processes. You will assist with call planning, case disposition, and escalation handling to deliver efficient resolutions.

Responsibilities include closing agency billing within 60 days, coordinating with legal and IT for repo issues, and maintaining CRM data quality.

Qualifications

• 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolutions.
• Audit receipt books and repo kits regularly.
• Close agency billing within 60 days of work completion.
• Manage repo-related issues with agencies and ensure prior approvals.
• Handle collection/repo customer service issues/escalations.
• Coordinate with legal for actions against chronic defaulters.
• Track BKT flow rates to next level by location.
• Recruit and train new team when non-performing FOs are removed.
• Close CRM queries within the assigned TAT.
• Address HHT utilization and inform IT as needed.

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer