Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Jalandhar; Sur place; INR 300 000 - 520 000; Plein temps

Résumé du poste

SkillLabs in India seeks a Collection Lead to manage automotive portfolio allocations, vendor coordination, and repo/audit processes. You will oversee agency relationships, ensure timely billing closures, and resolve escalations while driving data accuracy across operations.

The role requires 2–3 years of collection experience in automotive products, strong data management, and an ability to work with cross-functional teams to enforce compliance and improve recovery rates.

Qualifications

• 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.

Responsabilités

• Allocate portfolio to vendors based on past performance and availability.
• Review cases with FOS/TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits; ensure 60-day agency billing closure.
• Resolve repo-related issues and ensure prior approvals in repo cases.
• Handle collection/customer service escalations and enforcement actions.

Connaissances

Collections management

Data management

Agency coordination

Customer service

Outils

CRM software

Description du poste

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer