Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Jhansi; Sur place; INR 350 000 - 650 000; Plein temps

Résumé du poste

SkillLabs is seeking a focused collections professional to manage recovery and agency coordination across automotive product lines. The role requires handling portfolio accounts, ensuring timely settlements, and driving process improvements with vendors and internal teams.

You will supervise agency partners, track performance, resolve disputes, and ensure compliance with TATs while maintaining high data quality and customer service standards.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with strong results orientation.

Responsabilités

• Allocate portfolios to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agencies for call planning and better resolution.
• Audit receipt books and repo kits periodically.
• Close agency billing within 60 days after work completion.
• Secure prior approvals in repo cases and resolve related issues.
• Handle collections and repo customer service escalations.
• Coordinate with legal for actions against chronic defaulters.
• Track BKT resolution with agency and FO levels.
• Restrict flow rates to the next BKT for your location.
• Remove non-performing FOs and recruit/train new staff.
• Close CRM queries within assigned TAT.
• Address RCU audit queries before TAT and implement actions.
• Discuss receipt-book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization; report to ACM/RCM regularly.
• Notify IT if HHT is not working.

Connaissances

Collection experience

Agency management

Data management

Customer service

Description du poste

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer