Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Zira; On-site; INR 350,000 - 480,000; Full time

Job summary

SkillLabs in Punjab, India seeks an experienced collections professional to manage allocation, agency coordination and customer service for automotive portfolios. The role emphasizes data management, dispute resolution and timely billing closures.

You will review cases with field staff and agencies, enforce repo processes, and coordinate with legal teams to take action against chronic defaulters. This is an on-site position demanding strong organizational skills.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual Performer.

Responsibilities

• Allocation of portfolio to vendor based on past performance trend and FOS availability.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt book & repo kits periodically and ensure timely closure of agency billing.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo related customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Limit flow rates to next BKT for the location managed.
• Remove non-performing FOs and recruit/train new team as required.
• Close CRM queries within assigned TAT and address field-level actions.
• Audit queries must be reverted before TAT and ensure corrective actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and submit reports to ACM/RCM.

Skills

collection experience

data management

individual performer

Tools

CRM software

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer