Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Kurnool; Vor Ort; INR 300.000 - 520.000; Vollzeit

Zusammenfassung

SkillLabs in India seeks a Collections Specialist to manage agency-led collections for automotive products across LMV, TW, 3W, LCV, MCV, HCV. You will allocate portfolios, review cases, coordinate with agencies, and ensure repo/disposition processes stay on track.

The ideal candidate has 2–3 years of relevant experience, strong data management skills, and a proven ability to perform independently while meeting TATs and collaborating with legal teams when needed.

Qualifikationen

• 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV)
• Experience in managing collection agencies
• Excellent data management skills
• Individual performer capable of working independently

Aufgaben

• Allocation of portfolio to vendor based on past performance and FOS availability
• Review cases with FOS/TL and assign work per disposition code
• Coordinate with agency resources and plan calls for better resolution
• Audit receipt book & repo kits, ensure timely allocations
• Close agency billing within 60 days after work completed
• Ensure prior approvals in repo cases and assist agency with repo issues
• Handle collection/repo related customer service escalations
• Coordinate with legal team for actions against chronic defaulters
• Track BKT resolutions with agency and FOs level
• Restrict flow rates to next BKT for the location handled
• Remove non-performing FOs and recruit/train new team as needed
• Close CRM queries within assigned TAT and address field-level actions
• Revert RCU audit queries before TAT with committed action at field level
• Discuss receipt book discrepancies with agency to prevent recurrence
• Ensure 100% HHT utilization and periodic ACM/RCM reporting
• Inform IT for HHT failures and needed support

Kenntnisse

Collection experience

Agency management

Data management

Jobbeschreibung

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer