Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Bengaluru South; On-site; INR 350,000 - 550,000; Full time

Job summary

SkillLabs in Bengaluru is seeking a collection specialist to manage vendor allocations, coordinate with agencies, and ensure timely resolution of customer service issues. The role focuses on monetization of portfolios, repo/audit processes, and collaboration with legal teams to address chronic defaulters.

The candidate should have 2–3 years of automotive collections experience, strong data management skills, and a proven ability to work independently as a performer within a fast-paced

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with proactive work style.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability, ensuring adequate manpower capacity.
• Review cases with FOS/TL and assign work according to disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Audit receipt book & repo kits; ensure accuracy and periodic review.
• Close agency billing within 60 days after work is completed monthly.
• Ensure prior approvals in repo cases and assist agencies in repo-related issues.
• Handle collection/repo-related customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters and with enforcement agencies as needed.
• Track BKT resolution with agencies and FO levels; monitor progress.
• Limit flow rates to next BKT to the location handled.
• Remove non-performing FOs and recruit/train fresh teams as needed.
• Close CRM queries within assigned TAT; address audit inquiries promptly.
• Revert RCU audit queries within TAT and implement field actions.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Ensure HHT utilization is 100% and report to ACM/RCM regularly.
• Notify IT of HHT issues requiring support.

Skills

Collection experience

Data management

Individual performer

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer