Collection Manager – Education Loan

https:/orangeshark.com; India; Remote; INR 600,000 - 800,000; Full time

Job summary

A financial services company in India seeks a dynamic professional in collections to manage delinquent portfolios and ensure productivity targets. The ideal candidate has 3-5 years of experience, is goal-oriented, and possesses excellent communication skills in English and the local language. Responsibilities include handling delinquency, maintaining data records, and ensuring compliance with policies.

Qualifications

• 3-5 years of relevant collections experience.
• Excellent oral & written communication skills in English and local language.

Responsibilities

• Manage delinquency and handle delinquent portfolios.
• Deliver 99% productivity in target buckets.
• Maintain daily MIS report as per the targets.

Skills

Financial services collections

Goal orientation

Interpersonal skills

Communication skills

Education

Graduate in any field

Postgraduation/MBA/CA

Job description

Responsibilities

• Looking for a dynamic and result-oriented professional with experience in financial services collections. The ideal candidate should have a proven track record in managing delinquency.
• To handle delinquent portfolio from Bucket X to 180+ (Education Loan).
• To deliver 99 % productivity in Bucket X. Also, to keep 30 + and NPA to be the lowest.
• Regular & Timely visits on the cases which are not contactable in Bucket X & mandatory visits on all 30 + & NPA cases and need to get regularized.
• Maintenance of the data records, meeting reviews & targets.
• To maintain proper feedback files & MIS need to be reported to the Manager on a daily basis.
• To maintain daily MIS report and DRR as per the target given. Timely updation of payments in the system as received from customers.
• To solve the query of delinquent customers and need to get the EMI from him on regular monthly basis.
• Need to co-ordinate with Credit, Ops, & Sales Dept and to solve the queries of delinquent customers if any.
• Ensure compliance with all relevant policies and procedures.
• Ensure adherence to prudent social and legal norms during customer interactions.

Qualifications & Experience

• Graduate in any field. Postgraduation/ MBA/ CA preferred.
• Minimum 3 – 5 years of relevant collections experience
• Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively
• Proven track record of achieving deadlines and help in target achievement for the company. Excellent oral & written communication skills in English as well as the local
• Excellent oral & written communication skills in English as well as the local language (If any).