Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Khanna; On-site; INR 350,000 - 490,000; Full time

Job summary

SkillLabs in India is seeking a Collections Specialist to manage automotive portfolio collections. You will allocate workloads to vendors, review cases for disposition, and coordinate with agencies to improve resolutions.

The role requires handling repo processes, audits, and escalations while ensuring timely billing closures and compliance with legal actions when needed. The ideal candidate has 2–3 years in collections, experience working with collection agencies, strong data management skills,

Qualifications

• Excellent data management skills.
• Experience managing collection agencies.
• Ability to coordinate multiple stakeholders effectively.
• Strong personal accountability and performance orientation.

Responsibilities

• Allocate portfolios to vendors based on past performance and availability of Field Operations staff.
• Review cases with FOS/TL and assign work per disposition code.
• Coordinate with agency resources for better resolution and provide necessary support.
• Audit receipt books and repo kits; ensure accuracy and timely reporting.
• Close agency bills within 60 days of work completion each month.
• Obtain prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal team to initiate actions against chronic defaulters and interact with enforcement agencies.
• Track BKT resolution with agency and FO levels; monitor flow rates to next BKT.
• Remove non-performing FOs and recruit/train new teams as needed.
• Close CRM queries within the assigned turnaround time; ensure field action.

Skills

Data management

Agency management

Team coordination

Customer service orientation

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer