Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Shahjahanpur; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillLabs is seeking an experienced Collections Specialist in Uttar Pradesh to manage vendor portfolios and drive timely recoveries. You will coordinate with agencies, allocate workloads, and monitor performance while ensuring compliance with internal processes and legal guidelines.

The role requires strong data handling skills, the ability to work independently, and a track record of meeting targets. You will interact with multiple teams to ensure smooth cash flow and customer satisfaction.

Qualifications

• 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies and coordinating with them.
• Strong data management and reporting capabilities.

Responsibilities

• Allocate portfolios to vendors based on past performance and available manpower.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls to resolve difficult cases.
• Audit receipt books and repo kits and ensure timely closing of agency billing.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle customer service issues related to collections and escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agencies and FO levels; monitor flow rates.
• Replace non-performing FOs, recruit and train new teams as needed.
• Close CRM queries within the assigned TAT and address audit findings.

Skills

Collection management

Agency management

Data management

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer