Collection Associate - Auto Loans

HDB Financial Services Ltd.; Karimganj; On-site; INR 350,000 - 550,000; Full time

Job summary

HDB Financial Services Ltd. is seeking a skilled Collection Manager to lead a team focused on auto loan recovery and portfolio performance in Assam. You will oversee collection activities, ensure coverage of the portfolio, and drive process improvements to meet CAPE norms and service quality.

The role emphasizes maximizing recoveries, focusing on non-starters, and coordinating with legal actions for critical cases, with strict adherence to SOPs and compliance.

Qualifications

• Experience in Bkt collection and recovery operations is preferred.
• Familiarity with loan portfolios and delinquency management is a plus.

Responsibilities

• Drive collection efficiency and achieve timely recoveries.
• Manage a team of collection associates and ensure coverage of portfolio.
• Monitor costs and optimize recovery processes to maximize returns.
• Ensure compliance with internal SOPs and regulatory guidelines.
• Coordinate with legal/compliance for critical delinquency actions.

Job description

Job Role

Responsible for Bkt Collection, recovery on Loss on Sale in Auto Loan portfolio.

Managing a Team of Collection Associate.

Ensuring adequate manpower for portfolio coverage meeting CAPE norms.

Ensuring Mobile App usage is 100% and quality feedback/trails are updated.

Specific focus on Non starters and revenue collection.

Identifying deployment of assets and meeting with delinquent customers.

Initiating legal actions for critical cases.

Ensuring reposession of asset is done in compliance with standard operating process No delay in deposition of money.

Key Responsibilities

Responsible for collection efficiency on timely manner.

Responsible for Effective Cost Management.

Understanding Managing Healthy Portfolio.