Cluster Manager - TW Loans

SkillLabs; Pune District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

SkillLabs in Pune seeks a seasoned Retail Finance Lending channel manager to drive month-on-month loan disbursals for two-wheeler finance and cross-sell opportunities. You will expand dealer network, monitor schemes, and ensure strong on-ground execution across a defined cluster.

The ideal candidate has 8–12 years in retail finance, proven dealer-management experience, and a customer‑centric, multi‑stakeholder mindset with strong delivery in prior roles.

Qualifications

• 8–12 years of Retail Finance Lending (TW) experience.
• Prior experience in managing dealer management is a must.
• Should show strong demonstrated performance and delivery in previous assignments.
• Strong understanding of industry and persuasive, customer-oriented behaviour.
• Multi-tasking and multiple stake holder management.
• Self-motivated, and passionate about SME and Start up opportunity.

Responsibilities

• Deliver month on month targets of TWL Loan Disbursals, focusing on quality and quantity of Two-Wheeler, Cross Sell loans in given Cluster.
• Developing strategies and business plans for further growth of the Organisation's business in his/her assigned Cluster.
• Ensure the Organisation's presence in all potential dealerships/outlets in the Cluster.
• Competition mapping, keeping track of competition in market & be updated on all market trends.
• Maintaining relationships with key channel partners/Dealers.
• Monitoring the schemes, Team performance, training and managing Territory Managers.
• Gate keeper of processes at the ground. Ensuring quality of sales and collection.
• Resolving Customer escalations and grievances.
• Cluster level achievements of budgeted numbers, in line with company budgets.
• Responsible for hiring, managing and motivating the Team and Individual performance.
• Abide by laid down companies’ policies and processes

Skills

Channel management

Dealer management

Sales target achievement

Stakeholder management

Customer orientation

Multi-tasking

Self-motivated

Job description

• Deliver month on month targets of TWL Loan Disbursals, focusing on quality and quantity of Two-Wheeler, Cross Sell loans in given Cluster
• Developing strategies and business plans for further growth of the Organisation's business in his/her assigned Cluster.
• Ensure the Organisation's presence in all potential dealerships/outlets in the Cluster.
• Competition mapping, keeping track of competition in market & be updated on all market trends.
• Maintaining relationships with key channel partners/Dealers.
• Monitoring the schemes, Team performance, training and managing Territory Managers. Gate keeper of processes at the ground . Ensuring quality of sales and collection
• Resolving Customer escalations and grievances
• Cluster level achievements of budgeted numbers, in line with company budgets.
• Responsible for hiring, managing and motivating the Team and Individual performance
• Abide by laid down companies’ policies and processes

Roles and Responsibilities

• Deliver month on month targets of TWL Loan Disbursals, focusing on quality and quantity of Two-Wheeler, Cross Sell loans in given Cluster
• Developing strategies and business plans for further growth of the Organisation's business in his/her assigned Cluster.
• Ensure the Organisation's presence in all potential dealerships/outlets in the Cluster.
• Competition mapping, keeping track of competition in market & be updated on all market trends.
• Maintaining relationships with key channel partners/Dealers.
• Monitoring the schemes, Team performance, training and managing Territory Managers. Gate keeper of processes at the ground . Ensuring quality of sales and collection
• Resolving Customer escalations and grievances
• Cluster level achievements of budgeted numbers, in line with company budgets.
• Responsible for hiring, managing and motivating the Team and Individual performance
• Abide by laid down companies’ policies and processes

Candidate Profile Required

• 8-12 years of Retail Finance Lending (TW) experience.
• Prior experience in managing dealer management is a must
• Should have strong demonstrated performance and delivery in previous assignments
• Strong understanding of Industry and persuasive, customer - oriented behaviour.
• Multi-tasking and multiple stake holder management.
• Should be Self-motivated, and passionate about SME and Start up opportunity.