Cluster Manager - TW Loans

SkillLabs; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

SkillLabs in Chennai is seeking a senior sales and channel leadership professional to drive TWL loan disbursals with a focus on two-wheelers and cross-sell opportunities. You will build dealer networks, craft growth plans, and ensure strong presence across the cluster.

The role requires 8-12 years in retail finance lending, with proven dealer management and stakeholder handling. A proactive, self-motivated leader will guide a high-performing team and align with company policies.

Qualifications

• 8-12 years of Retail Finance Lending experience.
• Prior experience in managing dealer networks is a must.
• Strong demonstrated performance and delivery in previous assignments.
• Strong understanding of industry and customer-oriented behavior.
• Multi-tasking and multi-stakeholder management.

Responsibilities

• Deliver month on month targets of TWL Loan Disbursals, focusing on quality and quantity of Two-Wheeler, Cross Sell loans in given Cluster
• Developing strategies and business plans for further growth of the Organisation's business in his/her assigned Cluster
• Ensure the Organisation's presence in all potential dealerships/outlets in the Cluster
• Competition mapping, keeping track of competition in market & be updated on all market trends
• Maintaining relationships with key channel partners/Dealers
• Monitoring the schemes, Team performance, training and managing Territory Managers. Gate keeper of processes at the ground . Ensuring quality of sales and collection
• Resolving Customer escalations and grievances
• Cluster level achievements of budgeted numbers, in line with company budgets
• Responsible for hiring, managing and motivating the Team and Individual performance
• Abide by laid down companies’ policies and processes

Skills

Retail Finance Lending

Dealer Management

Customer Orientation

Stakeholder Management

Job description

• Deliver month on month targets of TWL Loan Disbursals, focusing on quality and quantity of Two-Wheeler, Cross Sell loans in given Cluster


• Developing strategies and business plans for further growth of the Organisation's business in his/her assigned Cluster.


• Ensure the Organisation's presence in all potential dealerships/outlets in the Cluster.


• Competition mapping, keeping track of competition in market & be updated on all market trends.


• Maintaining relationships with key channel partners/Dealers.


• Monitoring the schemes, Team performance, training and managing Territory Managers. Gate keeper of processes at the ground . Ensuring quality of sales and collection


• Resolving Customer escalations and grievances


• Cluster level achievements of budgeted numbers, in line with company budgets.


• Responsible for hiring, managing and motivating the Team and Individual performance


• Abide by laid down companies’ policies and processes

Roles and Responsibilities :-

• Deliver month on month targets of TWL Loan Disbursals, focusing on quality and quantity of Two-Wheeler, Cross Sell loans in given Cluster


• Developing strategies and business plans for further growth of the Organisation's business in his/her assigned Cluster.


• Ensure the Organisation's presence in all potential dealerships/outlets in the Cluster.


• Competition mapping, keeping track of competition in market & be updated on all market trends.


• Maintaining relationships with key channel partners/Dealers.


• Monitoring the schemes, Team performance, training and managing Territory Managers. Gate keeper of processes at the ground . Ensuring quality of sales and collection


• Resolving Customer escalations and grievances


• Cluster level achievements of budgeted numbers, in line with company budgets.


• Responsible for hiring, managing and motivating the Team and Individual performance


• Abide by laid down companies’ policies and processes

Candidate Profile Required :-

• 8-12 years of Retail Finance Lending (TW) experience.


• Prior experience in managing dealer management is a must


• Should have strong demonstrated performance and delivery in previous assignments


• Strong understanding of Industry and persuasive, customer - oriented behaviour.


• Multi-tasking and multiple stake holder management.


• Should be Self-motivated, and passionate about SME and Start up opportunity.