Cluster Manager – Training & Operations

Anudip; Gopalapatnam, Amaravati; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Anudip in India seeks an experienced Operational Leader to oversee a cluster of skill development centers. You will ensure seamless center operations, set strategic direction, and drive enrollment and placement outcomes across the network.

You will coordinate with PMO, Academic Excellence, HR, M&E, CRD, MIS, Curriculum, IT, Finance and Admin teams, manage budgets, monitor quality, and promote an inclusive, performance‑driven culture.

Qualifications

• Graduate or postgraduate in any discipline.
• Experience in skill development CSR projects.
• Strong operations and people management skills.
• 7+ years in the skilling sector with focus on mobilization and placements.

Responsibilities

• Ensure seamless operation of multiple centers within the designated cluster.
• Provide strategic direction and operational leadership with emphasis on enrollment and placements.
• Oversee program implementation, manage resources and ensure policy compliance.
• Collaborate with internal and external stakeholders to enhance impact and outcomes.

Skills

Operations management

People management

Mobilization and placements

CSR project experience

Education

Graduate/Postgraduate in any discipline

Job description

Operational Leadership

• Ensure seamless operation of multiple centers within the designated
• Provide strategic direction and operational leadership to multiple centers within the assigned cluster with a focus on enrollment and placements
• Implement programs, oversee center level activities within the cluster, manage resources, and foster a collaborative and inclusive environment to achieve organizational
• Ensure consistent implementation of organizational policies and

Program Management & Coordination

• Oversee the coordination and execution of programs across the cluster.
• Collaborate with center managers to ensure program alignment with beneficiary needs and organizational
• Enable implementation of execution plans to adhere to project mandates and
• Ensure compliance with process metrices and quality standards while continuously seeking opportunities for program improvement.

Stakeholder Engagement

• Liaison with internal stakeholders for operational
• Cultivate and maintain strong relationships with community partners, and other external stakeholders to enhance the impact and reach of the
• Collaborate with cross functional internal teams (PMO, Academic Excellence, HR, M&E, CRD, MIS, Curriculum, IT, Finance, Admin ) for operational requirements.
• Participate in formal meetings to share operational feedback with respective
• Effective enrolment strategy

People Management

• Train, and mentor center managers and support staff within the
• Foster a positive and inclusive work culture, provide leadership and support to promote professional development and
• Enable optimal productivity level of reporting
• Implement performance metrics to assess the effectiveness of center
• Establish and communicate attrition reduction and employee satisfaction plans to center managers, outlining specific strategies, feedback mechanisms, and continuous improvement plans.

Resource Management:

• Manage budgetary resources effectively to maximize impact across all
• Monitor and optimize resource allocation, including staffing, supplies, and
• Manage the budget for projects effectively, ensuring the allocation of resources aligns with program priorities and organizational objectives.

Documentation, Compliance and Quality Assurance

• Prepare regular reports on program outcomes, financial performance, and other key
• Maintain and review comprehensive documentation of program activities and impact for the purpose of internal reviews and internal and external audits.
• Ensure compliance with relevant laws, regulations, and organizational
• Implement quality assurance measures to uphold service
• Use of Technology tools and generate culture of technology adoption

Desired Profile

• Graduate/post graduate in any discipline
• Experience in skill development CSR projects
• Good experience in operations and team management skills
• 7+ years of experience in the skilling sector with a focus on mobilization and placements