Skill Development Project & Operations Manager

Kaahlian Technology; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kaahlian Technology is seeking a Field Operations Manager to lead day-to-day field operations for Skill Development projects across multiple locations in India. You will supervise field teams, ensure centres meet guidelines, and drive project execution.

The role requires coordinating with training partners, conducting centre visits, maintaining records, and delivering MIS reports. You will travel extensively to project locations, monitor performance, and implement corrective actions to achieve

Qualifications

• Experience in field operations management for development projects.
• Strong coordination between centres, trainers, and field teams.
• Knowledge of PMKVY, DDU-GKY, NSDC and CSR-funded schemes is a plus.
• Ability to travel extensively and manage multiple locations.

Responsibilities

• Oversee day-to-day field operations of Skill Development projects across locations.
• Visit training centres to monitor implementation and performance.
• Ensure centres follow project guidelines, timelines, and requirements.
• Monitor infrastructure, classrooms, attendance, trainers, and student records.
• Identify field-level issues and initiate corrective actions.
• Coordinate with Centre Managers and field teams for smooth execution.
• Track centre-wise performance and target achievement.
• Coordinate with training partners and project teams to resolve challenges.
• Prepare and present MIS reports and project progress updates.

Job description

1. Field Operations Management

• Manage and supervise day-to-day field operations of Skill Development projects across multiple locations.
• Conduct regular visits to training centres to monitor project implementation and operational performance.
• Ensure training centres operate according to project guidelines, targets, timelines, and operational requirements.
• Monitor infrastructure, equipment, classrooms, attendance, trainers, student records, documentation, and centre activities.
• Identify field-level operational issues and ensure timely corrective action.
• Coordinate with Centre Managers and field teams for smooth project implementation.
• Monitor centre-wise performance and ensure achievement of assigned targets.
• Travel extensively to project locations for centre visits, inspections, operational reviews, meetings, and monitoring activities.

2. Skill Development Project Operations

• Manage operational activities related to PMKVY, DDU-GKY, NSDC, RPL, NULM, State Skill Development Missions, and other Government/CSR-funded Skill Development projects.
• Monitor the complete operational cycle from mobilization and enrolment to training, assessment, certification, and placement.
• Ensure project activities are completed within prescribed timelines.
• Track project targets, milestones, deliverables, and centre-wise performance.
• Coordinate with Training Partners and project teams to resolve operational challenges.
• Support the Project Head in implementing project strategies and achieving project objectives.

3. Student & Training Operations

• Monitor student mobilization, enrolment, attendance, training, assessment, certification, and placement activities.
• Track batch formation, training schedules, attendance, and training completion.
• Coordinate with Mobilization Teams to achieve enrolment and mobilization targets.
• Monitor student attendance and identify issues affecting training completion.
• Coordinate with assessment agencies and relevant stakeholders for assessments and certifications.
• Monitor placement activities and ensure placement-related targets are followed.
• Develop and implement corrective strategies wherever student or project performance is below target.

4. Team Management

• Manage and supervise Centre Managers, Trainers, Mobilization Executives, Placement Executives, and Field Operations Teams.
• Allocate responsibilities and monitor daily, weekly, and monthly performance.
• Set operational targets and regularly review target achievement.
• Conduct regular field and team review meetings.
• Guide and train field teams regarding project processes, operational requirements, and reporting procedures.
• Identify underperformance and take appropriate corrective measures.
• Escalate major operational issues to the Project Head / Management.

5. Quality & Compliance

• Ensure training centres follow applicable Government, NSDC, SSC, PMKVY, DDU-GKY, RPL, State Mission, CSR, and project-specific guidelines.
• Coordinate with Quality/Inspection Teams during centre inspections, audits, and assessments.
• Identify compliance gaps and ensure corrective actions are implemented.
• Monitor the quality of training delivery and centre operations.
• Ensure proper maintenance of student records, attendance, training records, and project documentation.
• Ensure centres remain prepared for inspections, audits, assessments, and other project reviews.

6. Advanced MIS, Data Analysis & Reporting

• Collect, verify, analyse, and consolidate field-level data from multiple training centres.
• Prepare and maintain daily, weekly, monthly, and project-wise MIS reports.
• Track centre-wise and project-wise mobilization, enrolment, attendance, training, assessment, certification, placement, and target achievement.
• Prepare management dashboards and performance reports for project review meetings.
• Analyse operational data to identify performance gaps, trends, delays, and areas requiring corrective action.
• Prepare field visit reports, centre performance reports, attendance reports, mobilization reports, placement reports, project progress reports, and management MIS.
• Present project performance and operational data to the Project Head and Management.

7. Stakeholder Coordination

• Coordinate with Government Departments, NSDC, Sector Skill Councils, Training Partners, Centre Managers, Trainers, Assessment Agencies, Placement Partners, and other stakeholders.
• Attend project meetings, field reviews, and stakeholder meetings as required.
• Maintain professional communication and coordination with project stakeholders.
• Resolve field-level operational and coordination issues.
• Support senior management in project reviews and stakeholder presentations.