Cluster Manager - HDFC Branch Banking - Kangra

Birla Carbon; Kangra; On-site; INR 500,000 - 1,000,000; Full time

Job summary

Birla Carbon is seeking an individual for a vital role focused on deriving Insurance Business through assigned Relationship and Channel partners in Kangra, Himachal Pradesh. The candidate will ensure pre- and post-sales support while achieving consistent growth in business.

This role requires strong relationship management skills and the ability to effectively communicate with channel partners and bank customers. The successful candidate will be responsible for meeting sales targets while offering excellent customer service.

Qualifications

• Strong relationship management skills.
• Ability to achieve sales targets consistently.
• Knowledge of insurance and banking products.

Responsibilities

• Derive Insurance Business from assigned Relationship/Channel partners.
• Achieve premium and revenue targets for company growth.
• Manage relationships with bank customers effectively.

Job description

Designation:

Location: India Himachal Pradesh Kangra

Job Description

Job Purpose

To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

Job Context

To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

Job Challenges

• Market Volatility as BSLI predominantly sell unit linked policies
• High dependency on HDFC Branch Banking Model in Open Architecture who may have their own priorities so alignment is the key.
• Balancing between the process requirement and expectations of the Channel partners

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRAs

• KRA1: Achieve Targets (Premium & Revenue) in order to contribute in overall growth of the company. Continuous interaction with the channel partners (Multiple Branch Heads of the Bank), Mapping all the key decision makers and ensuring that the same information is shared with the RH/ZH, Aggressively downloading all the RnR activities run by the organization, Create innovative ways to have Branch Activities to increase the customer penetration.
• KRA2: Execute smooth function of the sales and other processes to maximize business potential. Communicate any process change or change in any rules and regulations by helping through different training modules. Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks.
• KRA3: Relationship Management: Open Architecture to handle Bank customers requirements with the best services and products ranges. To be equipped with insurance and Bank Products knowledge and to manage the relationship at all levels to have the desired outputs.
• KRA4: Building new business opportunities within the allocated area/relationships to maximize productivity/Top Line. Identify innovative methods working with the relationship to enhance penetration of the database. FLS Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused. Ensure Product Mix - Trad 50% : ULIP 40% : Term 10%. 15% Business more than TATA. Provide inputs for new products & sales pitch, basis an in-depth understanding of Channel needs and identify training needs for the in-house and channel partner team.
• KRA5: Execute the right method of business acquisition to get the profitable mix for the organization. Scrutinize the business on regular basis and give the relevant information to superiors. Interact with the customers through welcome calls.
• KRA6: Achieve Persistency targets as per company norms so that renewals take place on time. Communicate with customers and resolve queries as and when required to ensure that renewal takes place on time.

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