Cluster Manager

Icrest; New Delhi; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive Salary

Incentives

Growth

Training

Job summary

Icrest in New Delhi, India, seeks an experienced premium retail professional to lead cluster sales and uphold Apple store standards.

The role emphasizes achieving audit scores above 95%, enhancing customer experience and profitability, and driving training, inventory control, CRM, and lead generation.

Willingness to travel and strong leadership are essential to manage multiple stores and deliver robust business development outcomes.

Qualifications

• 2–7 years in premium retail/Apple sales, with multi-store management experience.
• Strong in sales, KPIs, CX, inventory, team leadership, CRM, training, and business development.
• Willing to travel.

Responsibilities

• Drive cluster sales across all LOBs.
• Maintain Apple store standards and achieve 95%+ audit scores.
• Improve customer experience (CX) and profitability.
• Provide training, manage inventory, attach rates, CRM, leads, and reviews.

Skills

Sales

CX

Inventory management

Team leadership

CRM

Training

Business development

Multi-store management

Willing to travel

Tools

CRM software

Job description

KRA: Drive cluster sales across all LOBs, maintain Apple store standards, achieve 95%+ audit scores, improve CX, profitability, training, inventory, attach rates, CRM, leads, reviews (4.5+), attendance, marketing, and team productivity.

Required Candidate profile

2–7 years in premium retail/Apple sales, with multi-store management experience. Strong in sales, KPIs, CX, inventory, team leadership, CRM, training, and business development. Willing to travel.

Perks and benefits

• Competitive Salary
• Incentives
• Growth
• Training