Cluster Manager

Indian Silk House Agencies; Lucknow; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Indian Silk House Agencies is seeking a Cluster Manager to lead a group of exclusive brand stores across Uttar Pradesh. You will drive sales, optimize operations, and develop Store Managers and sales teams to achieve revenue targets and SSG growth.

The role demands hands-on leadership in merchandising, inventory planning, SOP compliance, and regular field visits to ensure consistent store standards and performance across the cluster.

Qualifications

• 5+ years in retail operations with multi-store management.
• MBA or equivalent management qualification preferred.
• Experience in apparel/ethnic wear retail is a plus.

Responsibilities

• Manage sales and operations across a cluster of EBOs, driving revenue targets and SSG.
• Lead and develop Store Managers and sales teams across the cluster—training, performance reviews, staffing.
• Plan product ranges, stock levels, and sales forecasts in coordination with the merchandising team.
• Drive visual merchandising standards and SOP compliance across all stores in the cluster.
• Analyze sales data, bestsellers, and slow movers; take corrective actions on inventory and pricing.
• Conduct regular store visits, stock audits, and compliance checks across the cluster.
• Report cluster performance (sales, staff, stock) to regional/senior management.

Skills

Retail operations

Sales targets

People management

P&L ownership

Staff training

Inventory planning

Merchandising

Data analysis

Store visits

Education

MBA

Job description

Indian Silk House Agencies is a heritage saree and ethnic-wear retail brand (est. 1971) with 70+ stores across India. We're expanding our retail operations leadership across Uttar Pradesh and looking for a Cluster Manager to drive sales, operations, and team performance across a cluster of stores.

What you'll own:

• Managing sales and operations across a cluster of EBOs, driving revenue targets and same-store growth (SSG)
• Leading and developing Store Managers and sales teams across the cluster — training, performance reviews, staffing
• Planning product ranges, stock levels, and sales forecasts in coordination with the merchandising team
• Driving visual merchandising standards and SOP compliance across all stores in the cluster
• Analyzing sales data, bestsellers, and slow movers; taking corrective action on inventory and pricing
• Conducting regular store visits, stock audits, and compliance checks across the cluster
• Reporting cluster performance (sales, staff, stock) to regional/senior management

What we're looking for:

• 5+ years in retail operations, with at least 3+ years specifically managing multiple stores/a cluster — single-store-only experience won't meet this bar
• MBA or equivalent management qualification preferred; strong hands-on operators without an MBA will also be considered if the multi-store track record is strong
• Experience in apparel, ethnic wear, or lifestyle retail preferred — saree/ethnic-wear category experience a strong plus
• Proven track record against sales targets, SSG, and P&L ownership across a cluster
• Strong people-management skills — experience leading and developing Store Managers
• Comfortable with regular travel across the cluster territory
• Based in or willing to relocate to Uttar Pradesh.