Cluster Manager

Indian Silk House Agencies; Greater Noida; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Indian Silk House Agencies is expanding its retail operations leadership across Delhi NCR and seeks a Cluster Manager to drive sales, operations, and team performance across a cluster of stores.

The role requires 5+ years in retail operations with multi-store leadership, and an MBA or equivalent qualification is preferred. Experience in apparel/ethnic wear is a strong plus, with regular travel across the cluster territory.

Qualifications

• 5+ years in retail operations with multi-store leadership.
• MBA or equivalent management qualification preferred.
• Experience in apparel/ethnic wear is a strong plus.
• Willingness to travel across cluster territory.

Responsibilities

• Manage sales and operations across a cluster of EBOs, driving revenue targets and SSG.
• Lead and develop Store Managers and sales teams, including training and performance reviews.
• Plan product ranges, stock levels, and sales forecasts with merchandising teams.
• Drive visual merchandising standards and SOP compliance across all stores in the cluster.
• Analyze sales data, identify bestsellers and slow movers, adjust inventory and pricing.
• Conduct regular store visits, stock audits, and compliance checks across the cluster.
• Report cluster performance (sales, staff, stock) to regional/senior management.

Skills

Retail operations

Multi-store management

People management

Sales targets

Travel readiness

Education

MBA or equivalent

Job description

Indian Silk House Agencies is a heritage saree and ethnic-wear retail brand (est. 1971) with 70+ stores across India. We're expanding our retail operations leadership across Delhi NCR and looking for a Cluster Manager to drive sales, operations, and team performance across a cluster of stores.

What you'll own:

• Managing sales and operations across a cluster of EBOs, driving revenue targets and same-store growth (SSG)
• Leading and developing Store Managers and sales teams across the cluster — training, performance reviews, staffing
• Planning product ranges, stock levels, and sales forecasts in coordination with the merchandising team
• Driving visual merchandising standards and SOP compliance across all stores in the cluster
• Analyzing sales data, bestsellers, and slow movers; taking corrective action on inventory and pricing
• Conducting regular store visits, stock audits, and compliance checks across the cluster
• Reporting cluster performance (sales, staff, stock) to regional/senior management

What we're looking for:

• 5+ years in retail operations, with at least 3+ years specifically managing multiple stores/a cluster — single-store-only experience won't meet this bar
• MBA or equivalent management qualification preferred; strong hands-on operators without an MBA will also be considered if the multi-store track record is strong
• Experience in apparel, ethnic wear, or lifestyle retail preferred — saree/ethnic-wear category experience a strong plus
• Proven track record against sales targets, SSG, and P&L ownership across a cluster
• Strong people-management skills — experience leading and developing Store Managers
• Comfortable with regular travel across the cluster territory
• Based in or willing to relocate to Delhi NCR.