Cluster Manager

Indian Silk House Agencies; Lucknow; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Indian Silk House Agencies is a heritage saree and ethnic-wear retailer expanding its retail operations leadership across Uttar Pradesh. We are seeking a Cluster Manager to drive sales, operations, and team performance across a cluster of stores.

The ideal candidate has 5+ years in retail operations with at least 3 years in multi-store management, experience in apparel/ethnic wear, and a proven track record of meeting sales targets.

Qualifications

• 5+ years in retail operations with multi-store exposure.
• 3+ years managing multiple stores in a cluster.
• MBA or equivalent management qualification preferred.

Responsibilities

• Manage sales and operations across a cluster of EBOs.
• Lead and develop Store Managers and sales teams across the cluster.
• Plan product ranges, stock levels, and forecasts in coordination with the merchandising team.
• Drive visual merchandising standards and SOP compliance across all stores in the cluster.
• Analyze sales data, bestsellers, and slow movers; take corrective action on inventory and pricing.
• Conduct regular store visits, stock audits, and compliance checks across the cluster.
• Report cluster performance (sales, staff, stock) to regional/senior management.

Skills

Retail operations

Multi-store management

Team leadership

Sales analytics

P&L ownership

Education

MBA or equivalent

Job description

Indian Silk House Agencies is a heritage saree and ethnic-wear retail brand (est. 1971) with 70+ stores across India. We're expanding our retail operations leadership across Uttar Pradesh and looking for a Cluster Manager to drive sales, operations, and team performance across a cluster of stores.

What you'll own:

• Managing sales and operations across a cluster of EBOs, driving revenue targets and same-store growth (SSG)
• Leading and developing Store Managers and sales teams across the cluster — training, performance reviews, staffing
• Planning product ranges, stock levels, and sales forecasts in coordination with the merchandising team
• Driving visual merchandising standards and SOP compliance across all stores in the cluster
• Analyzing sales data, bestsellers, and slow movers; taking corrective action on inventory and pricing
• Conducting regular store visits, stock audits, and compliance checks across the cluster
• Reporting cluster performance (sales, staff, stock) to regional/senior management

What we're looking for:

• 5+ years in retail operations, with at least 3+ years specifically managing multiple stores/a cluster — single-store-only experience won't meet this bar
• MBA or equivalent management qualification preferred; strong hands-on operators without an MBA will also be considered if the multi-store track record is strong
• Experience in apparel, ethnic wear, or lifestyle retail preferred — saree/ethnic-wear category experience a strong plus
• Proven track record against sales targets, SSG, and P&L ownership across a cluster
• Strong people-management skills — experience leading and developing Store Managers
• Comfortable with regular travel across the cluster territory
• Based in or willing to relocate to Uttar Pradesh.