Cluster Manager, Offline BD & Account Management

PHONEPE LIMITED; Delhi; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

PhonePe Limited in Delhi Shahdara invites applications for a Cluster Manager for Offline Business Development and Account Management. You will oversee all offline initiatives across your assigned cluster, drive revenue growth, and lead a dynamic team to meet business objectives.

Ideal candidates bring 5+ years in business development or account management, strong leadership, data-driven decision making, CRM proficiency, and the ability to collaborate across sales, operations, and marketing.

Qualifications

• 5+ years in business development or account management.
• Experience managing cluster or regional operations with P&L responsibility.
• Expertise in offline business models and retail channel management.
• Strong leadership and team management capabilities.
• Excellent analytical and data-driven decision making skills.

Responsibilities

• Develop and execute offline business development strategies to drive market expansion and revenue growth within the assigned cluster.
• Manage and nurture key client relationships, ensuring high levels of satisfaction, retention, and account growth.
• Lead and mentor a team of business development and account management professionals, fostering a culture of excellence and accountability.
• Monitor and analyze KPIs, market trends, and competitive landscape to inform strategic decisions.
• Coordinate with cross-functional teams including sales, operations, and marketing to ensure seamless execution of business initiatives.
• Identify new business opportunities and market segments, developing actionable plans for market penetration.
• Conduct regular performance reviews and provide coaching to team members to enhance productivity and skill development.
• Prepare and present regular reports on cluster performance, revenue metrics, and strategic recommendations to senior management.
• Manage account portfolios, ensuring optimal resource allocation and maximizing profitability.
• Maintain compliance with organizational policies and industry regulations across all business development activities.

Skills

Cluster management

Offline business development

Account management

P&L responsibility

CRM proficiency

Data analysis

Team leadership

Negotiation

Strategy execution

Tools

CRM software

BI tools

Job description

• Full-time
• Department Name: Offline Merchants Business

Job Description

We are seeking a strategic and results-oriented Cluster Manager for Offline Business Development & Account Management to join our organization in Delhi Shahdara, India. In this pivotal role, you will oversee all offline business development initiatives and account management operations across your assigned cluster, driving revenue growth while maintaining exceptional client relationships. You will lead a dynamic team, develop and execute cluster-level strategies, and ensure consistent achievement of business objectives through analytical decision-making and collaborative leadership.

• Develop and execute comprehensive offline business development strategies to drive market expansion and revenue growth within the assigned cluster
• Manage and nurture key client relationships, ensuring high levels of satisfaction, retention, and account growth
• Lead and mentor a team of business development and account management professionals, fostering a culture of excellence and accountability
• Monitor and analyze key performance indicators (KPIs), market trends, and competitive landscape to inform strategic decisions
• Coordinate with cross-functional teams including sales, operations, and marketing to ensure seamless execution of business initiatives
• Identify new business opportunities and market segments, developing actionable plans for market penetration
• Conduct regular performance reviews and provide coaching to team members to enhance productivity and skill development
• Prepare and present regular reports on cluster performance, revenue metrics, and strategic recommendations to senior management
• Manage account portfolios, ensuring optimal resource allocation and maximizing profitability
• Maintain compliance with organizational policies and industry regulations across all business development activities

Qualifications

• Minimum 5+ years of professional experience in business development, account management, or related roles
• Proven experience managing cluster or regional operations with P&L responsibility
• Demonstrated expertise in offline business models and retail channel management
• Strong leadership and team management capabilities with experience building and developing high-performing teams
• Excellent analytical and data-driven decision-making skills with proficiency in interpreting business metrics
• Advanced communication and negotiation skills with the ability to influence stakeholders at all levels
• Proficiency with Customer Relationship Management (CRM) software and business intelligence tools
• Strategic planning and execution expertise with a track record of achieving business targets
• Strong interpersonal skills and ability to build collaborative relationships across departments
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Market analysis and competitive intelligence capabilities
• Experience with sales forecasting and revenue management