Team Lead - Service Delivery

Atria Convergence Technologies (ACT); New Delhi; Presencial; INR 1 000 000 - 1 800 000; Tempo integral

Resumo da oferta

Atria Convergence Technologies (ACT) in Delhi seeks an experienced Network Operations professional to manage zone-wise service restorations and ensure high uptime. You will lead field engineers, monitor SLAs, and coordinate with vendors to ensure timely fault resolution.

The role requires strong communication in English and Hindi, plus solid technology awareness to drive productivity and quality in service restoration activities.

Qualificações

• Minimum 5 years of total work experience.
• Relevant ISP experience preferred.
• Excellent communication skills in English and Hindi.
• Strong technology awareness.

Responsabilidades

• Handle Zone wise Service restorations.
• Adherence and maintenance of 100 % quality service restoration.
• Handling Vendors, Machine and Material.
• Responsible to ensure customer uptime for his Zone.
• Responsible for tracking Network Engineers for desired productivity.
• Conducting Reviews on service levels with Network Engineers.
• Tracking of material consumption through CRM.
• Handling escalations related to Fault repair.
• Tracking of Nodal, Wrong ticket escalations.
• Coordinates with Store In charge for material.
• Take update on the pending tickets with Engineers.

Conhecimentos

Team leadership

Communication skills

Technical awareness

English

Hindi

Descrição da oferta de emprego

Experience

1. Minimum 5 years of total work experience, relevant experience in ISP preferred

2. Hands-on experience in handling teams with stipulated service levels. 3. Excellent communication skills (English, Hindi,

4. Should possess strong technology awareness

Role Description

• Handle Zone wise Service restorations.
• Adherence and maintenance of 100 % quality service restoration
• Handling Vendors, Machine and Material
• Responsible to ensure customer uptime for his Zone
• Responsible for tracking Network Engineers for desired productivity
• Conducting Reviews on service levels with Network Engineers
• Tracking of material consumption through CRM
• Handling escalations related to Fault repair
• Tracking of Nodal, Wrong ticket escalations
• Coordinates with Store In charge for material
• Take update on the pending tickets with Engineers