Cluster Head-Business Banking

IDFC FIRST Bank; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

IDFC FIRST Bank is seeking a Cluster Manager for Business Banking in Bengaluru to manage and scale operations across assigned branches. The ideal candidate will drive business growth by fostering relationships with local dealers and ensuring high-quality service delivery while leading a team of branch managers. This role requires over 12 years of relevant experience in business banking, a strong ability in business networking, and effective team management skills. The position also emphasizes maintaining high ethical standards and operational efficiency.

Qualifications

• 12+ years of relevant experience in Business Banking or allied Business.
• Ability to manage teams and build strong business networks.
• Understanding of competitive landscape and market dynamics.

Responsibilities

• Support in achievement of business goals and targets.
• Manage a team of branch managers to drive client acquisition.
• Conduct regular business reviews and adhere to regulations.
• Cultivate relationships with individual and corporate customers.
• Mentor and coach senior team members.

Skills

Business networking

Team management

Customer relationship management

Market analysis

Business process optimization

Education

Graduate - Any

Post Graduate - Optional

Job description

Job Title – Cluster Manager-Business Banking

Business Unit: Retail Banking

Function: Business Banking

Job Purpose

The role entails managing and scaling up the Business banking business network for the assigned branches by creating strategies to achieve growth targets for the branches by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale.

Responsibilities

• Support in achievement of business goals and targets by building a strong business network
• Understand competitive landscape and market dynamics and provide necessary feedback to product teams
• Manage a team of branch managers to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services
• Ensure pricing, business process & policies are in organization's best interest
• Responsible for building networks to sell multiple products, across locations
• Share knowledge with other regions, clusters branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Conduct regular business reviews with team to ensure strategies are well executed
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Cultivate relationships with individual and corporate customers
• Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels
• Develop and implement livelihood advancement and community development initiatives
• Bring out the best of branch’s personnel by providing training, coaching, development and guidance
• Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency
• Collaborate with other branch departments and functions to provide products and service offerings to the customer

Managerial & Leadership Responsibilities

• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically
• Attract & retain best-in-class talent to meet Bank's rapid growth targets
• Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction

Educational Qualifications

• Graduate - Any
• Post Graduate - Optional

Experience

12+ years of relevant experience in Business Banking or allied Business