Cluster Head

Placewell Careers; Chennai District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Placewell Careers in Chennai, India seeks an experienced banking leader to manage a cluster of branches, drive business targets, and ensure superior customer service with strong compliance. You will mentor Branch Managers, monitor performance, and foster a high-performance sales culture across deposits, lending, and cross-sell across banking products.

Build relations with local communities to expand market presence.

Qualifications

• Experience leading multi-branch clusters in retail banking.
• Excellent communication for customer interaction and conflict resolution.
• Ability to set goals, monitor progress, and provide feedback.

Responsibilities

• Achieve cluster targets for CASA, deposits, and fee income while improving branch profitability.
• Guide Branch Managers, monitor performance, and build talent pipelines.
• Drive customer acquisition and deepen relationships, ensuring prompt resolution of escalated concerns.
• Oversee operations to adhere to bank policies, regulatory requirements, audits and risk controls.
• Increase productivity through sales management and cross-selling of banking, insurance, and investment products.
• Build relationships with local business communities and stakeholders to strengthen market presence.

Skills

Leadership

Retail banking

Customer service

Regulatory compliance

Job description

Role Purpose: Lead and manage a cluster of branches to achieve business targets, ensure superior customer service, and maintain strong operational and compliance standards.

Role & responsibilities

• Achieve cluster targets for CASA, deposits, rand fee income while improving overall branch profitability
• Guide Branch Managers, monitor performance, build talent pipelines, and foster a high-performance sales culture
• Drive customer acquisition, deepen existing relationships, and ensure prompt resolution of escalated customer concerns
• Oversee branch operations to ensure adherence to bank policies, regulatory requirements, audit standards, and risk controls
• Increase branch productivity through effective sales management and cross-selling of banking, insurance, and investment products
• Build strong relationships with local business communities and key stakeholders to strengthen the bank's presence and market share within the cluster

Desired Candidate Profile

• 10-15 years in retail/branch banking with at least 4-5 years of experience managing multiple branches or a cluster
• Excellent communication skills for effective customer interaction and conflict resolution.
• Ability to manage teams effectively by setting goals, monitoring progress, and providing feedback.