Cluster Business Head

Weekday AI; Surat; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Weekday AI is seeking a dynamic Cluster Business Head to lead growth and profitability across Home Loans and LAP, overseeing multiple branches in Rajkot and Ahmedabad. You will own the P&L, set go-to-market plans, and ensure rapid disbursement while maintaining portfolio quality.

The role requires strong leadership, channel management, and a proven ability to drive loan business in competitive markets, with focus on delivering exceptional customer service and franchise growth.

Qualifications

• Experience in retail lending with focus on Home Loans and LAP.
• Track record of achieving disbursement targets and growth.
• Strong leadership and people-management skills.

Responsibilities

• Own P&L for the cluster's Home Loan and LAP portfolios.
• Drive growth via direct channels, DSAs, and referral networks.
• Mentor branch managers and frontline teams to meet targets.
• Ensure credit quality and adherence to underwriting norms.
• Deliver excellent end-to-end customer experience from application to disbursement.

Skills

Home Loan products

LAP knowledge

Sales leadership

Channel management

Credit risk awareness

Customer experience

Education

MBA/PGDM in Business Administration or Finance

Experience in multi-branch operations

Job description

This role is for one of the Weekday s clients Min Experience 4 years Location Rajkot Ahmedabad JobType full-time We are seeking a dynamic and result-oriented Cluster Business Head to drive growth and profitability for our Home Loans and Loan Against Property LAP verticals The ideal candidate will be responsible for overseeing sales and business development activities across multiple branches within the cluster ensuring achievement of business targets maintaining portfolio quality and leading a motivated team to deliver exceptional customer service This role is best suited for individuals with prior experience in the retail lending domain strong knowledge of mortgage products and proven expertise in driving loan business in competitive markets

Key Responsibilities

• Business Growth Strategy Own the P L responsibility for the cluster s Home Loan and LAP portfolio Develop and implement business plans to achieve disbursement targets and increase market share Identify new business opportunities and build strategies to expand customer base Ensure pricing competitiveness process efficiency and faster turnaround times to stay ahead of competition
• Sales Channel Management Drive sales performance through direct channels DSAs and referral partners Develop strong relationships with builders real estate agents and connectors to generate consistent lead pipelines Monitor branch-level sales activities and provide guidance to improve conversions and cross-selling Track competitor offerings and adjust go-to-market strategies accordingly
• Team Leadership Lead mentor and motivate branch managers sales managers and frontline staff across the cluster Conduct regular performance reviews set targets and ensure accountability at every level Foster a culture of collaboration high performance and customer centricity within the team
• Portfolio Risk Management Maintain high standards of credit quality by ensuring compliance with underwriting norms and risk policies Monitor early delinquency trends NPAs and ensure effective collection strategies are implemented Partner with credit and risk teams to improve portfolio health while balancing growth objectives
• Customer Experience Relationship Management Ensure seamless end-to-end customer experience from application to disbursement Drive initiatives to improve customer satisfaction and retention Act as a brand ambassador for the company within the cluster strengthening customer trust and loyalty

Required Skills Competencies

• Strong understanding of Home Loan and Loan Against Property LAP products processes and market dynamics
• Proven track record of achieving and exceeding sales disbursement targets
• Excellent leadership and team management skills with the ability to inspire and drive performance
• Strong networking and relationship management abilities with channel partners and customers
• Analytical mindset with proficiency in portfolio management risk assessment and MIS reporting
• Effective communication negotiation and problem-solving skills
• High degree of ownership resilience and ability to thrive in a fast-paced competitive environment

Qualifications

• Experience Graduate Postgraduate degree in Business Administration Finance or related field
• 4-7 years of relevant experience in retail lending with focus on Home Loans and Loan Against Property
• Prior exposure to managing multi-branch operations or cluster-level responsibility will be an added advantage