Cluster Sales Manager

Muthoot Finance; Kakinada; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Muthoot Finance is seeking an experienced Cluster Sales Manager to oversee multiple branches within the assigned cluster and drive Unsecured Personal Loans sales. The role emphasizes team leadership, cross-selling, and strong relationship management with DSAs and partners.

The candidate will coordinate with Credit, Operations, and other departments to ensure smooth processing, track performance, and achieve targets in a highly results-driven environment.

Qualifications

• 7+ years in Personal Loan / Unsecured Loan Sales.
• Experience in Banking, NBFC, Fintech or Retail Lending preferred.
• Willingness to travel within the assigned cluster.

Responsibilities

• Lead a team of Sales Managers and Executives across the cluster.
• Drive monthly and quarterly sales targets for Unsecured Personal Loans.
• Develop and implement sales strategies to increase volume and market penetration.
• Drive cross-selling and upselling of loan products to existing customers.

Skills

Team leadership

Sales target achievement

Cross-selling

Channel management

Communication

MS Excel

Education

Regular Degree

MBA preferred

Tools

MS Excel

Job description

Job Summary

We are looking for an experienced and result-oriented Cluster Sales Manager to manage multiple branches/locations and drive sales of Unsecured Personal Loans. The candidate will be responsible for team handling, business development, cross-selling, achieving sales targets, and maintaining strong relationships with internal teams, customers, and sourcing partners.

Key Responsibilities

• Manage and lead a team of Sales Managers, Sales Executives and across the assigned cluster.
• Drive monthly and quarterly sales targets for Unsecured Personal Loans.
• Develop and implement sales strategies to increase business volume and market penetration.
• Monitor individual and team performance and take corrective actions wherever required.
• Conduct regular team meetings, performance reviews and field visits.
• Drive cross-selling and upselling of Personal Loan products to existing customers and eligible customer segments.
• Generate business through DSA, connectors, direct sourcing, branch referrals and other sourcing channels.
• Develop and maintain strong relationships with DSAs, connectors and other business partners.
• Monitor the complete sales funnel from lead generation to login, approval and disbursement.
• Ensure quality sourcing and maintain a healthy portfolio with minimum rejection and cancellation.
• Track daily sales MIS, productivity reports, login-to-disbursement ratios and achievement against targets.
• Identify new business opportunities within the assigned cluster.
• Train, motivate and coach team members to improve productivity and conversion ratios.
• Coordinate with Credit, Operations, Collections and other departments for smooth processing and disbursement.
• Ensure compliance with company policies, KYC requirements and applicable regulatory guidelines.
• Handle escalated customer and business-partner issues and ensure timely resolution.

Cross-Selling Responsibilities

• Identify existing customers who are eligible for additional financial products.
• Drive Personal Loan cross-selling through the existing customer base.
• Encourage the team to generate referrals and repeat business.
• Develop branch-level and customer-level cross-selling strategies.
• Track cross-sell leads, conversions and disbursements.
• Improve customer engagement and maximize business opportunities from existing relationships.

Required Skills

• Strong team handling and leadership skills.
• Excellent communication, negotiation and interpersonal skills.
• Strong knowledge of Unsecured Personal Loans and retail lending.
• Proven ability to achieve sales targets.
• Experience in cross-selling and relationship management.
• Strong DSA/connector/channel management skills.
• Good analytical and problem-solving abilities.
• Strong knowledge of sales MIS and MS Excel.
• Ability to work in a highly target-driven environment.
• Good market knowledge of the assigned territory.

Eligibility

• Qualification: Any Regular Degree / MBA preferred.
• Experience: 7+ years in Personal Loan / Unsecured Loan Sales.
• Candidates with experience in Banking, NBFC, Fintech or Retail Lending will be preferred.
• Prior experience in team handling and cross-selling is mandatory/preferred.
• Candidates willing to travel within the assigned cluster are preferred.

Key Performance Indicators (KPIs)

• Monthly Disbursement Target Achievement
• Team Productivity
• Login & Approval Ratio
• Disbursement Conversion Ratio
• Cross-Sell Achievement
• DSA/Channel Productivity
• New Customer Acquisition
• Repeat Business
• Portfolio Quality
• Team Attrition & Productivity