Club Manager

r3 Consultant; Maharashtra; On-site; INR 600,000 - 800,000; Full time

Job summary

A dynamic sports and fitness club in Maharashtra is seeking a Club Manager to oversee daily operations. The successful candidate will ensure customer satisfaction, develop operational strategies, and motivate staff in a collaborative environment. This role requires strong leadership, communication skills, and a degree in a relevant field. The position offers a full-time commitment to drive membership engagement and enhance the overall experience at the club. Join us to inspire achievement and nurture a vibrant fitness community.

Qualifications

• Experience effectively motivating and managing a staff of employees.
• Willingness to learn and adhere to new systems as the company grows.
• Proven experience as a Club Manager/Sr Manager in a similar domain (preferred).

Responsibilities

• Ensure smooth and efficient running of day-to-day operations.
• Develop annual operating plan to maintain optimal club operations.
• Provide exceptional customer service in a high-volume retail environment.
• Plan and promote special events for monthly club activities.
• Manage performance of department heads/vertical heads.

Skills

Positive attitude

Strong leadership qualities

Motivational skills

Communication skills

Team-building skills

Organizational skills

Management skills

Sales direction

Understanding facility operations

Proficiency in software

Education

Degree in Sports Management, Business Administration, Physical Education

Job description

Join the Club Manager position at Ileseum.

Our Identity & Purpose

At Ileseum, we embody the very essence of the dynamic spirit. Here, we're not just about workouts; We’re dedicated to cultivating a lifestyle that celebrates companionship, and unwavering commitment to excellence. We’re more than a club; we're a vibrant community where fitness enthusiasts converge to push their limits, break barriers, and celebrate victories, big or small. With cutting‑edge facilities, expert trainers, and a plethora of activities, we're not just shaping bodies; we're sculpting futures.

Club Manager Job Description

Collaborative Synergy

The Club Manager will play a vital role in ensuring the smooth and efficient running of the day‑to‑day operations of the Club. They will be responsible for developing an annual operating plan ensuring that effective methods and policies are put in place and maintained so that the club operates optimally and maximizes productivity. The Club Manager will be expected to harness a working environment which encourages teamwork, energy and creativity. To achieve this, they should have strong leadership, excellent problem‑solving skills and very strong communication skills. The position contributes to the development and implementation of organizational strategies, policies and practices to continually improve the member experience/ enjoyment of the club wherever and whenever possible. The Club Manager will ensure that the staff they recruit are member focused and will be capable and willing to support or improve this ethos also.

Responsibilities

• Operational Duties:
  • Initiate and deliver activities to attract new members and increase visitors in line with the Club Business Plan.
  • Provide and maintain the highest level of customer service in a high‑volume retail environment through personal actions and staff development.
  • Provide effective decision‑making regarding customer issues.
  • Plan and promote special events for the Club monthly.
  • Develop events calendar and push for member participation.
  • Hold weekly department meetings including the customer service manager, head of group exercise, head trainer and maintenance supervisor.
  • Inspect facility daily for cleanliness using the Club daily walk‑through list.
  • Ensure functionality of equipment with maintenance department on a monthly basis using equipment maintenance checklist.
  • Interface with retail vendors and service contractors.
• Sales Duties:
  • Hire, train and develop sales staff. Motivate sales staff and monitor their sales levels using established protocols and sales systems.
  • Hold daily meetings with sales teams and oversee sales strategy, status, pending pipeline and conversion.
  • Develop new pipeline by overseeing club presentation, sales pitch, corporate tie‑ups etc.
  • Oversee special events and programs held at the club from time to time.
  • Maintain and direct training and development of club sales staff.
  • Establish and maintain an active referral system with the sales team.
  • Audit sales team monthly. Submit monthly game plan for training, promotions and department meetings to COO / GM.
• Management Duties:
  • Manage, monitor and evaluate performance of all department heads/vertical heads.
  • Monitor hiring, training and scheduling of all club‑level staff.
  • Communicate with club‑level employees through staff meetings.
  • Attend and participate in meetings with management.
  • Properly delegate, monitor and evaluate specifically assigned responsibilities of the team.
  • Properly manage and maintain operational budgets.
  • Ensure all staff adheres to uniform policy and uniform at all times when on duty.
  • Manage disciplinary actions involving all club‑level employees.
  • Monitor incident reports filed at club involving members and staff.
  • Approve schedules of each club department.
  • Control payroll costs to fall within projected budget.
  • Prepare, audit and submit payroll to head office.
  • Administer company policies and procedures.
  • Submit all new hire and termination information to head office as required by HR.
  • Maintain cleanliness and effectiveness of club area and resources.
  • Maintain positive relationships with vendors, staff, members and other partners.

Key Skills

• Positive attitude and ability to motivate staff in a positive manner.
• Strong leadership qualities.
• Strong motivational, communication, team‑building and training skills.
• Self‑motivated with strong organizational and management skills.
• Experience effectively motivating and managing a staff of employees.
• Promotionally‑oriented with ability to direct sales through outreach programs.
• Ability to take direction and adhere to company policies.
• Willingness to learn and adhere to new systems as the company grows.
• Thorough understanding of facility operations as defined by company standards.
• Comprehensive knowledge of all facility operational, sales, and management systems.
• Proficient in use of all software programs utilized at the facility.
• Proven experience as a Club Manager/Sr Manager in a similar domain (preferred).

Qualification

We need someone who possesses a unique blend of skills tailored to the dynamic and people‑oriented nature of the sports and fitness industry. A degree in Sports Management, Business Administration, Physical Education, or a related field is an added advantage.

Teaming Up With Ileseum

Whether you're a seasoned athlete chasing new heights or a newcomer eager to embark on a transformative journey, there's a place for you here. It's not just about what you can achieve; it's about who you can become. So, if you're ready to embrace the challenge, to sweat, to strive, and to soar, then join us at Ileseum. Together, let's redefine limits, rewrite stories, and unleash the extraordinary within.

Insight

https://www.linkedin.com/company/ileseum-clubs-ltd/?viewAsMember=true

https://www.ileseum.club

https://youtu.be/eZvK-nNQ81I?si=0c3eZf3uv4zXNh8g

What sets our organization apart is not just individual power but also the teamwork that fuels our collective success. Whether brainstorming innovative strategies, refining techniques, or celebrating milestones, our team thrives on unity and mutual support. Through open communication, shared goals, and a culture of continuous learning, we amplify each other's strengths and overcome challenges as one cohesive unit.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Staffing and Recruiting