Club Manager

BPTP Ltd.

Faridabad District

On-site

INR 1,200,000 - 2,000,000

Full time

14 days+

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Job summary

BPTP Ltd. in Faridabad seeks a Club Manager for Club 76 to oversee daily club operations, ensuring premium service and safety across departments.

You will drive revenue through memberships, F&B, events, and banquets while building SOPs, budgets, and vendor partnerships to sustain cost controls and service excellence.

Qualifications

Bachelor's degree in Hotel Management or related field is required.
MBA or postgraduate qualification in Hospitality Management is advantageous.
8–12 years of experience in club operations, hospitality, or premium recreation facilities.

Responsibilities

Oversee day-to-day club operations across all departments.
Ensure cleanliness, safety, ambiance, and premium member experience.
Develop SOPs to improve efficiency and service quality.
Drive revenue through memberships, F&B, events, and banquets.
Lead, mentor, and manage multi-disciplinary club teams.
Control costs, monitor budgets, and review financial performance.
Coordinate vendor contracts and facility maintenance.
Manage member feedback and guest relations promptly.

Skills

Leadership & Team Management

Member Relationship Management

Hospitality & Service Excellence

Operational Planning & Execution

Financial & Budget Management

Event Planning & Coordination

Vendor & Facility Management

Decision Making

Communication & Stakeholder Management

Compliance & Risk Management

Education

Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or related discipline

MBA or Postgraduate qualification in Hospitality Management (added advantage)

Job description

Reporting To: Head – Clubs & Hospitality

About the Role

The Club Manager is responsible for the overall operations, administration, revenue generation, member engagement, and service excellence at Club 76. The role ensures seamless functioning of all club facilities while delivering a premium member experience through effective team management, operational efficiency, and adherence to quality and safety standards.

Key Responsibilities

Club Operations

Oversee the day-to-day operations of the club, ensuring smooth functioning across all departments.
Ensure high standards of cleanliness, maintenance, safety, and ambiance throughout the club premises.
Monitor and optimize utilization of club facilities including gym, swimming pool, sports facilities, banquet, restaurant, and recreational areas.
Develop and implement operational SOPs to enhance efficiency and service quality.
Ensure compliance with all statutory, health, fire, and safety regulations.

Member Experience & Guest Relations

Deliver exceptional customer service and create memorable experiences for members and guests.
Build strong relationships with members by addressing feedback, concerns, and grievances promptly.
Plan initiatives to improve member satisfaction, retention, and engagement.
Ensure timely resolution of member complaints while maintaining service excellence standards.

Revenue Generation & Business Development

Drive revenue through memberships, food & beverage sales, events, banquets, sports activities, and other club services.
Develop promotional campaigns and member engagement initiatives to increase footfall and revenue.
Monitor revenue performance against budgets and identify growth opportunities.
Coordinate with Sales and Marketing teams for membership acquisition and promotional activities.

Events & Activities

Plan, organize, and execute social, recreational, cultural, and festive events for members.
Coordinate with internal teams and external vendors for successful event execution.
Ensure events are delivered within budget while maintaining high-quality standards.
Lead, mentor, and manage club operations teams including Front Office, Housekeeping, Food & Beverage, Sports, Engineering, Security, and Maintenance.
Conduct regular team meetings, performance reviews, and training sessions.
Foster a culture of accountability, teamwork, and customer-centric service.
Prepare annual operating budgets and monitor departmental expenses.
Control operational costs without compromising service quality.
Review daily revenue reports, occupancy, sales, and financial performance.
Ensure proper inventory control and asset management.

Vendor & Facility Management

Manage vendor contracts and service providers.
Ensure preventive maintenance schedules are implemented for all club equipment and infrastructure.
Coordinate with Engineering and Maintenance teams for timely repairs and upkeep.

Compliance & Administration

Ensure compliance with company policies and statutory requirements.
Maintain operational reports, MIS, audit records, and documentation.
Support management in implementing strategic initiatives and process improvements.

Desired Candidate Profile

Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related discipline.
MBA or Postgraduate qualification in Hospitality Management will be an added advantage.
8–12 years of experience in club operations, hospitality, hotels, premium residential clubs, luxury recreation facilities, or member‑centric establishments.
Strong understanding of hospitality operations, member services, food & beverage management, and facility management.
Experience in revenue management, budgeting, and team leadership.
Excellent communication, interpersonal, and problem‑solving skills.
Customer‑focused with a strong service orientation and leadership mindset.
Leadership & Team Management
Member Relationship Management
Hospitality & Service Excellence
Operational Planning & Execution
Financial & Budget Management
Event Planning & Coordination
Vendor & Facility Management
Decision Making
Communication & Stakeholder Management
Compliance & Risk Management