Founding Club Director

Confidential Company; Mumbai; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Confidential Company in India seeks a Founding Club Director to build, launch and lead the club's day-to-day operations, delivering an exceptional member experience. You will oversee people, programmes, operations, membership, facilities and service standards, ensuring every child and family enjoys a seamless, warm and memorable experience.

Working closely with the Founder and central team, you will shape culture, systems and reputation from day one.

Qualifications

• Experience leading premium hospitality or family-focused clubs.
• Proven ability to recruit and develop strong teams.
• Strong operational, safety and facilities management.
• Track record of building community and delivering memorable member experiences.
• Comfort with fast-paced, start-up environments.

Responsibilities

• Lead successful day-to-day club operations, ensuring safety and high standards.
• Develop and implement SOPs and policies to support premium member experience.
• Oversee opening/closing procedures, scheduling, space utilisation, bookings and daily workflows.
• Build a warm, personalised member experience and manage enquiries, feedback and service recovery.
• Recruit, onboard and develop founding club team with a culture of warmth and ownership.
• Plan and deliver programmes, classes, events and special experiences.
• Oversee membership onboarding, bookings, renewals and records with confidentiality.
• Ensure safeguarding and safety compliance, emergency procedures and incident reporting.
• Manage operating budget, inventory, vendor expenditure and performance metrics.
• Lead pre-opening readiness and continuous improvement based on feedback.

Job description

As Founding Club Director you will be responsible for building launching and leading the club s day-to-day operations while delivering an exceptional member experience. You will oversee every aspect of the club from people and programmes to operations, membership, facilities and service standards ensuring that every child and family enjoys a seamless, warm and memorable experience. Working closely with the Founder and supported by the central team, you will play a pivotal role in shaping the culture, systems and reputation of the club from day one.

Key Responsibilities

Club Leadership

Operations – Lead the successful day-to-day operations of the club ensuring the club operates smoothly, safely and efficiently. Develop and implement operational systems, policies and SOPs to support a premium member experience. Oversee opening and closing procedures, scheduling, space utilisation, bookings and daily workflows. Ensure every area of the club is consistently maintained to the highest standards of presentation, safety and cleanliness.

Member Experience

Community Champion – The club s service philosophy, ensuring every family enjoys a personalised, welcoming and memorable experience. Build strong relationships with members and proactively manage enquiries, feedback and service recovery. Foster a vibrant club community through thoughtful communication, events and meaningful family engagement. Drive member satisfaction, retention and renewals through consistently exceptional service.

Team Leadership

Recruit – Onboard, train and lead the founding club team. Build a culture of warmth, ownership, accountability and excellence. Coach, mentor and develop team members through regular feedback and performance reviews. Create staff schedules and ensure appropriate staffing levels across all operating hours.

Programme Delivery

Work closely with the Curriculum Director to ensure programmes are delivered consistently and to the club s standards. Oversee daily class schedules, workshops, holiday camps, events and special experiences. Ensure programme spaces are fully prepared before every session.

Membership

Bookings – Oversee membership onboarding, bookings, waiting lists, guest access and renewals. Monitor attendance, utilisation and occupancy to maximise member experience while maintaining exclusivity. Ensure all member records are accurate and confidential.

Facilities / Safety

Compliance – Maintain the highest standards of child safeguarding and operational safety. Oversee emergency procedures, first aid readiness, authorised pick‑up protocols and incident reporting. Coordinate maintenance, housekeeping, security and vendor services. Ensure all facilities, equipment and resources remain safe, functional and presentation‑ready.

Financial

Commercial Management – Manage the club s operating budget and ensure expenses remain within approved limits. Monitor staffing costs, inventory, consumables and vendor expenditure. Review operational performance, occupancy, utilisation and key business metrics. Identify opportunities to improve operational efficiency while maintaining the club s premium standards. Provide regular operational and financial updates to the Founder.

Events

Special Experiences – Lead the operational planning and execution of birthdays, holiday camps, seasonal celebrations, workshops and member events. Ensure every event reflects the club s premium service standards.

Pre-Opening

Continuous Improvement – Lead operational readiness before launch, including recruitment, staff training, SOP creation, testing and trial operations. Continuously evaluate operations and implement improvements based on member feedback, team observations and business performance.

Key Qualities

An exceptional leader with a genuine passion for creating unforgettable family experiences.

• Someone who thinks like an owner and enjoys building businesses from the ground up.
• Balances operational excellence with warmth, hospitality and attention to detail.
• Thrives in fast‑paced environments and enjoys solving problems proactively.
• Builds strong teams and inspires people to perform at their best.
• Believes operational excellence should feel invisible—members should simply experience effortless, thoughtful service.