Club House Manager

Paradise Lifespaces; Lonavala; On-site; INR 350,000 - 550,000; Full time

Job summary

Paradise Lifespaces in Maharashtra's Lonavala is seeking a Club House Manager to ensure smooth operation of all club facilities including indoor games, swimming pool, tennis court and banquets, while upholding safety and service standards.

You will lead housekeeping, security and maintenance, coordinate with residents and property managers for events, log complaints, manage bookings, and ensure timely payments and receipts.

Responsibilities

• Manage entire Club facilities including spaces like indoor games room, swimming pool, tennis court, banquets etc.
• Independent responsibility to manage housekeeping, security and maintenance of equipment for the Club.
• Operational Accountabilities.
• Manage Club operations independently with support staff and deliver excellent experience to guests and residents.
• Maintain all amenities in top quality
• Minimize breakdowns with help of preventive checking and timely servicing of equipments.
• Implement best practices and SOP for operating of equipments by Club staff.
• Provide feedback on customer queries and update customers promptly.
• Manage booking of facilities effectively by confirming with customers availability and requite charges collected before the use
• Issue receipt for payment collected.
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• MIS generation and reporting on daily, weekly and monthly basis.
• Reconcile club income and deposits with accounts team monthly and get sign off.
• Prepare monthly review deck for management review.

Job description

Club House Manager

• Ensuring that all the facilities and activities pertaining to club house operates and runs smoothly and to its optimum efficiency level.
• Responsible for up-keep of the club house.
• Issue job cards for Club House staff.
• Interacting courteously with residents on call, email or face to face communication.
• Co-ordinate with property manager & residents for arranging events at the club house.
• Ensures that the complaints are logged to the complaint management record book regularly.
• Adherence and maintenance of feedback and complaints resolution procedures.
• Closely working with the Property Manager / Engineers / maintenance staff to close the complaints/maintenance work at the premises within the defined TAT.
• Ensure club house management as per rules and regulations defined for the premises.
• Ensure the upkeep of the clubhouse and amenities are maintained.

Role

Key Accountabilities

• Manage entire Club facilities including spaces like indoor games room, swimming pool, tennis court, banquets etc.
• Independent responsibility to manage housekeeping, security and maintenance of equipment for the Club.
• Operational Accountabilities.
• Manage Club operations independently with support staff and deliver excellent experience to guests and residents
• Maintain all amenities in top quality
• Minimize breakdowns with help of preventive checking and timely servicing of equipments.
• Implement best practices and SOP for operating of equipments by Club staff.
• Provide feedback on customer queries and update customers promptly.
• Manage booking of facilities effectively by confirming with customers availability and requite charges collected before the use
• Issue receipt for payment collected.
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.

MIS and Reporting

• MIS generation and reporting on daily, weekly and monthly basis.
• Reconcile club income and deposits with accounts team monthly and get sign off.
• Prepare monthly review deck for management review.

Brand & Relationships

Establish relations with guest ability to perform required role in emergency.