CloudOps Engineer – L2

ESP Engineered; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary and performance‑based incentives

Professional development and certification opportunities

Career advancement pathways

Collaborative and innovative work environment

Opportunity to work with cutting‑edge cloud technologies

Job summary

ESP Engineered seeks an experienced CloudOps Engineer L2 in Pune, Maharashtra. This role involves leading complex cloud operations, mentoring juniors, and ensuring high-quality service delivery. Candidates should have 3-5 years of experience in cloud infrastructure, a Bachelor's degree in a technical field, and extensive knowledge of AWS services. The position offers competitive salary, performance incentives, and opportunities for professional development in a collaborative environment.

Qualifications

• 3–5 years of hands‑on experience in cloud operations and infrastructure management.
• Proven track record in incident management, troubleshooting, and problem resolution.
• Experience in managed services environment with client-facing responsibilities.

Responsibilities

• Lead incident management and resolution for complex cloud infrastructure issues.
• Manage comprehensive patch management programs across cloud environments.
• Implement security compliance requirements and industry best practices.

Skills

Cloud Platforms: Extensive experience with AWS services including EC2, S3, RDS, EKS, ECS, VPC, Lambda, CloudFormation

Operating Systems: Strong knowledge of Linux and Windows server administration

Networking: Understanding of cloud networking, VPCs, security groups, and network troubleshooting

Security: Knowledge of cloud security best practices, IAM, encryption and compliance frameworks

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field

Tools

AWS certifications (Professional level preferred)

Cloud certifications from Azure or GCP

Job description

Position Summary

We are seeking an experienced CloudOps Engineer L2 to join our managed services team. This role requires a seasoned professional who can handle complex cloud operations, lead incident resolution initiatives, and drive automation while mentoring junior team members. The successful candidate will play a critical role in delivering high-quality managed services to our clients while maintaining operational excellence.

Key Responsibilities

1. Incident & Problem Management

• Lead incident management and resolution for complex cloud infrastructure issues
• Troubleshoot and resolve complex technical problems across multi-cloud environments
• Participate in on‑call rotation and emergency response
• Conduct root cause analysis and implement preventive measures to reduce recurring incidents

2. Operations & Maintenance

• Manage comprehensive patch management programs across cloud environments
• Execute and monitor backup and recovery operations ensuring data integrity
• Implement and oversee change management processes and procedures
• Conduct tactical capacity planning and resource optimization activities

3. Security & Compliance

• Implement security compliance requirements and industry best practices
• Identify and remediate security vulnerabilities in cloud environments
• Ensure adherence to security frameworks and regulatory requirements
• Support compliance audits, assessments, and documentation
• Participate in client technical meetings and provide expert consultation
• Mentor junior team members and facilitate knowledge transfer sessions
• Contribute to technical documentation, runbooks, and knowledge base maintenance
• Lead cost optimization initiatives and provide recommendations to clients

Key Performance Indicators (KPIs)

• MTTR (Mean Time to Resolve) - Target incident resolution times
• Automation Efficiency—Percentage of automated vs manual processes
• Incident Reduction—Month-over-month incident decrease
• Uptime Percentage—System availability and reliability metrics
• Cost Optimization—Achieved cost savings for client environments
• Patch Compliance—Percentage of systems with current security patches
• Backup Success Rate—Successful backup completion percentage
• Change Success Rate—Successful change implementation without rollback
• Technical Debt Reduction—Improvement in system architecture and processes
• Client Satisfaction Scores—Client feedback and satisfaction ratings
• Security Compliance—Adherence to security standards and frameworks
• Documentation Quality—Completeness and accuracy of technical documentation
• Knowledge Sharing—Contribution to team learning and development
• Team Mentoring—Effectiveness in developing junior team members

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field

Certifications

• AWS Certified Solutions Architect - Associate (preferred)
• Additional AWS certifications (Professional level preferred)
• Relevant cloud certifications from Azure or GCP (advantageous)

Technical Skills

• Cloud Platforms: Extensive experience with AWS services including EC2, S3, RDS, EKS, ECS, VPC, Lambda, CloudFormation
• Operating Systems: Strong knowledge of Linux and Windows server administration
• Networking: Understanding of cloud networking, VPCs, security groups, and network troubleshooting
• Security: Knowledge of cloud security best practices, IAM, encryption and compliance frameworks

Professional Experience

• 3–5 years of hands‑on experience in cloud operations and infrastructure management
• Proven track record in incident management, troubleshooting, and problem resolution
• Experience in managed services environment with client-facing responsibilities
• Previous experience in automation implementation and process improvement

Preferred Qualifications

• Master's degree in relevant technical field
• Experience with multiple cloud platforms (AWS, Azure, GCP)
• Knowledge of containerization technologies (Docker, Kubernetes)
• Experience with configuration management tools (Ansible, Chef, Puppet)
• Understanding of ITIL framework and service management practices
• Previous experience in team leadership or mentoring roles

Personal Attributes

• Strong analytical and problem‑solving capabilities
• Excellent written and verbal communication skills
• Ability to work effectively under pressure and manage multiple priorities
• Strong attention to detail and commitment to quality
• Collaborative mindset with ability to work in cross‑functional teams
• Continuous learning attitude and adaptability to new technologies
• Customer‑focused approach with strong service orientation

Working Conditions

• Full‑time position requiring work from office in Pune, Maharashtra
• Participation in on‑call rotation schedule including weekends and holidays
• Occasional travel may be required for client meetings or training
• Fast‑paced environment with multiple concurrent projects and priorities

What We Offer

• Competitive salary and performance‑based incentives
• Professional development and certification opportunities
• Career advancement pathways
• Collaborative and innovative work environment
• Opportunity to work with cutting‑edge cloud technologies