Cloud Engineer

Capgemini; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global technology services leader is seeking an experienced professional to manage Cloud AWS Services within their IT Hub in Pune, India. This role involves coaching team members, ensuring compliance with best practices, and contributing to service delivery improvement. Candidates should possess over 5 years of experience, strong knowledge of AWS services, and ITIL certification. Join a fast-paced environment focused on innovation and efficiency.

Qualifications

• 5+ years of experience in Cloud AWS Services.
• Mandatory ITIL certification or equivalent service management principles.
• Good knowledge of AWS architecture and services.

Responsibilities

• Coach level 2 team members and share best practices.
• Monitor KPIs and promote service quality.
• Ensure compliance with global governance and operational standards.

Skills

Cloud AWS Services

ITIL or service management principles

AWS Architecture understanding

AWS Compute services (EC2, Auto Scaling)

AWS Storage & Databases (S3, RDS)

AWS Security services (IAM, KMS)

Monitoring & Observability (CloudWatch)

Automation tools (CloudFormation, Terraform)

Problem-solving mindset

Excellent communication skills

Education

Bachelor's or Master's degree in Computer Science, Engineering, Mathematics

Tools

ServiceNow

Job description

A global leader in energy, technical, and facilities services, operating across 20+ countries with a significant presence across Europe, North America, and other key markets. The organization employs approximately 83,000 people worldwide and plays a pivotal role in supporting customers through energy, digital, and industrial transitions. With a strong engineering heritage, the company delivers integrated solutions spanning electrical and mechanical engineering, HVAC, energy efficiency, refrigeration, fire safety, facilities management, and complex digital infrastructure. Its teams manage mission-critical environments and essential assets for clients in both public and private sectors.

Financially, the group continues to demonstrate resilience and scale, generating over 19 billion in revenue. It maintains a robust order book and a long-term strategy focused on sustainability, operational excellence, and supporting the global shift toward low‑carbon solutions.

This is a purpose‑driven organization known for its technical expertise, innovation culture, and commitment to building a more efficient, sustainable future.

Experience

• Total Experience: 5+ yrs

Role Overview

In your role, reporting to the Cloud AWS Team Lead, you will work on Level 3 bases, on Operations and Project related activities within the newly established India IT Hub for our Cloud AWS services. You are an experienced level 3 on Cloud AWS Services and will work on complex incidents and changes, Cloud AWS governance, automation frameworks. The SLS Infrastructure team will be operating on global bases, covering multiple time zones, delivering our services. Working in different shifts (rotating on regular basis) will be part of the position. In addition, you will play a role in supporting the SLS Infrastructure transition to migrate Infrastructure services from external providers and/or business units to the in-house team, ensuring full alignment with global standards. You’ll be part of a skilled Infrastructure team that supports career growth. We’re looking for someone with practical experience, a passion for quality, and the ability to motivate others in a fast-paced environment.

Key Responsibilities

• Coach and guide level 2 team members and share knowledge and best practices.
• Define objectives and monitor KPIs, ensuring accountability for service quality and promoting a culture of continuous improvement
• Encourage open communication and regular feedback within the team to identify areas for growth and address challenges promptly
• Promote diversity and inclusion by recognising individual strengths and fostering a supportive environment where every team member feels valued

Service Delivery & Compliance

• Contribute on Infrastructure Cloud AWS Service delivery in line with ITIL best practices and procedures for service request, incident, problem, change, and release management
• Ensure compliance and performance, adhering to global Infrastructure governance, security, and operational standards, monitoring, patching, and implementing corrective actions
• Ensure continuous improvement with standardization, automation, decrease of support level.
• Contribute to team mindset on excellence in service quality and continuous improvement, within the OneITeam community
• Actively contribute and/or take the technical lead during escalation and major incident/P1 process and follow-up
• Ensure that documentation (SOP, HLD, LLD, …) is up to date
• Write non-standard changes and present team in SLS and Global CAB
• Define operations policies, SLOs, ensure tagging standards

Required Skills & Qualifications

Mandatory Skills

• Mandatory certification on ITIL or service management principles.
• Good knowledge on following Cloud AWS services:
• AWS Architecture: understand AWS Landing Zones (Hub & Spoke).
• Compute: EC2, Auto Scaling, ECS/Fargate, EKS, Lambda.
• Storage & Databases: S3, EFS, FSx, RDS/Aurora.
• Security: IAM, Organizations, SCPs, Secrets Manager, KMS, GuardDuty.
• Monitoring & Observability: CloudWatch, CloudTrail, logging and alarms strategy.
• Automation: CloudFormation, Terraform, CLI, Powershell.

Good to have Skills

• Familiarity with ITSM and CMDB tools (ServiceNow)
• Able to work within the mindset of a global operating company with the need/target of standardization and automation of Infrastructure services
• Able to actively contribute major incidents, ensure that root causes of issues are identified and that effective mitigations are applied

Soft Skills

• Strong problem-solving mindset and attention to detail
• Excellent communication skills and ability to explain complex concepts to non-technical stakeholders
• Passion for data and continuous learning
• Educational qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or related field