Cloud support Engineer-L3

Ivalueplus Services; Gurugram District; On-site; INR 420,000 - 650,000; Full time

Job summary

Ivalueplus Services in Gurugram is seeking a technical support specialist to handle cloud-related issues and provide timely resolutions. You will work with cross-functional teams to improve service quality and reduce downtime.

Responsibilities include maintaining documentation, conducting system maintenance, and applying process improvements to boost efficiency and performance. A successful candidate will analyze complex problems, use a range of tools, and contribute to the knowledge base for

Responsibilities

• Provide technical support and troubleshoot cloud-related issues.
• Collaborate with cross-functional teams to resolve customer complaints and improve service quality.
• Develop and implement process improvements to enhance efficiency and reduce downtime.
• Conduct regular system maintenance and upgrades to ensure optimal performance.
• Analyze and resolve technical issues using various tools and techniques.
• Document and maintain knowledge base articles for future reference.

Job description

• Provide technical support and troubleshoot complex cloud-related issues.
• Collaborate with cross-functional teams to resolve customer complaints and improve service quality.
• Develop and implement process improvements to enhance efficiency and reduce downtime.
• Conduct regular system maintenance and upgrades to ensure optimal performance.
• Analyze and resolve technical issues using various tools and techniques.
• Document and maintain knowledge base articles for future reference.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.