Cloud Engineer I

Campus Engineerhub Private Limited; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Campus Engineerhub Private Limited is seeking a Cloud Support Engineer in Bengaluru to be the first point of contact for customers, delivering timely technical assistance and ensuring they feel supported. You will provide support via chat, phone and email to meet service commitments, manage the ticket intake queue and participate in after-hours on-call rotations.

A background with virtualization tech (VMware, OpenStack, AWS), strong written and verbal communication, and a high school diploma

Qualifications

• High school diploma with 1+ year in external customer-facing cloud support.
• Solid experience in virtualization tech (VMware, OpenStack, AWS).
• Strong written and verbal communication for documenting issues.

Responsibilities

• Serve as the initial cloud support contact, ensuring customers feel supported.
• Deliver support via chat, phone and email to meet SLAs.
• Manage ticket queue for rapid response to new tickets.
• Participate in on-call after-hours rotation.
• Provide accurate, professional responses and escalate when needed.
• Maintain data handling and privacy per policies.
• Support team collaboration and uphold code of business ethics.
• Tackle additional duties as assigned.

Skills

Active listening

Customer facing

Technical support

Written communication

Verbal communication

VMware

OpenStack

AWS

Education

High school diploma

Tools

VMware

OpenStack

AWS

Job description

23 Sept 2026

01 Oct 2026

Job Description

Responsibilities:

• Represent Cloud Support by being the initial point of contact for our customers while ensuring they feel supported and valued.
• Deliver support services (via chat, phone and email) to meet 11:11 Systems’ Service Level commitments to customers.
• Manage the ticketing system intake queue to provide rapid response to new tickets entering the system
• Participation in an on-call after hours rotation.
• Provide accurate, professional responses to customer queries and concerns and elevate as necessary within support (L2/L3), to ensure customer satisfaction.
• Practice extreme ownership of incident ticket(s) within area of responsibility
• Follow 11:11 Systems best practices for service management.
• Deliver superior customer service while maintaining professional relationships.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:

• High school diploma and 1+ years recent experience as a technical, hands-on, external customer facing support engineer with active listening skills.
• Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc.
• Excellent investigative skills and written and verbal communication skills to effectively and efficiently document client issues.
• High energy, positive attitude with a desire for technical and professional growth.
• Detail and goal-oriented with demonstrated technical knowledge and consultative skills
• Ability to pursue positive outcomes for assigned tasks independently while managing multiple issues simultaneously
• Strong time management and decision-making skills in conjunction with adaptability and accountability for both.
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS .
• Must be legally eligible to work in assigned without visa sponsorship