Cloud Support Engineer

Virtusa; Chennai District; On-site; INR 1,100,000 - 1,700,000; Full time

Job summary

Virtusa in Chennai is seeking a Cloud & IT Infrastructure Support Specialist with hands-on expertise in AWS, Azure, and Windows infrastructure. You will troubleshoot cloud/infrastructure issues, manage incidents, handle access administration, and support cloud-hosted workloads.

The role requires experience with cloud monitoring, identity management, and enterprise IT support, plus familiarity with ITIL incident/problem/change processes and tools like CloudWatch, Checkmk, ServiceNow, and Jira

Qualifications

• 5-7 years of relevant IT experience.
• Hands-on AWS and Azure administration and troubleshooting.
• Experience with ITIL incident, problem, and change management.
• Experience with monitoring and identity management tools.

Responsibilities

• Monitor, troubleshoot, and support AWS, Azure, hybrid cloud, and Windows environments.
• Support AWS EC2, VPC, IAM, S3, CloudWatch and apply AWS Well-Architected practices.
• Administer Azure, Azure AD/Entra ID, Active Directory, Windows Server, Windows 10/11, and VMs.
• Troubleshoot cloud connectivity, authentication, access, application, network, and infrastructure issues.
• Monitor infrastructure and cloud resources using CloudWatch, Checkmk, and similar tools.
• Manage users, groups, permissions, security groups, and access policies across AD/Entra ID and AWS IAM.
• Support RDP, Citrix Virtual Apps and Desktops, remote access, and virtual desktop environments.
• Manage incidents, service requests, escalations, and root-cause analysis using ServiceNow and Jira Service Management (JSM).
• Follow ITIL Incident, Problem, and Change Management processes and ensure SLA adherence.
• Support cloud migrations, deployments, maintenance, patching, and change activities.
• Troubleshoot enterprise and cloud-hosted applications, including access and permission issues.
• Collaborate with Cloud, Infrastructure, Application, and Engineering teams to resolve complex issues.
• Maintain SOPs, technical documentation, incident records, and knowledge articles.

Skills

Cloud platforms

Windows infra

Incident management

Access management

Tools

AWS

Azure

Active Directory

Jira Service Management

ServiceNow

Job description

Job Requirements

Job Summary: We are seeking a Cloud & IT Infrastructure Support Specialist with hands-on expertise in AWS, Azure, Windows infrastructure, cloud monitoring, identity management, and enterprise IT support. The role involves troubleshooting cloud/infrastructure issues, incident management, access administration, monitoring, and supporting cloud-hosted workloads.

Key Responsibilities

• Monitor, troubleshoot, and support AWS, Azure, hybrid cloud, and Windows environments.
• Support AWS EC2, VPC, IAM, S3, CloudWatch and apply AWS Well-Architected practices.
• Administer Azure, Azure AD/Entra ID, Active Directory, Windows Server, Windows 10/11, and VMs.
• Troubleshoot cloud connectivity, authentication, access, application, network, and infrastructure issues.
• Monitor infrastructure and cloud resources using CloudWatch, Checkmk, and similar tools.
• Manage users, groups, permissions, security groups, and access policies across AD/Entra ID and AWS IAM.
• Support RDP, Citrix Virtual Apps and Desktops, remote access, and virtual desktop environments.
• Manage incidents, service requests, escalations, and root-cause analysis using ServiceNow and Jira Service Management (JSM).
• Follow ITIL Incident, Problem, and Change Management processes and ensure SLA adherence.
• Support cloud migrations, deployments, maintenance, patching, and change activities.
• Troubleshoot enterprise and cloud-hosted applications, including access and permission issues.
• Collaborate with Cloud, Infrastructure, Application, and Engineering teams to resolve complex issues.
• Maintain SOPs, technical documentation, incident records, and knowledge articles.

Mandatory Technical Skills

• AWS: EC2, VPC, IAM, S3, CloudWatch, AWS Well-Architected Framework
• Azure: Azure, Azure AD/Entra ID, Virtual Machines
• Infrastructure: Windows Server, Windows 10/11, Active Directory, RDP, Citrix
• ITSM: ServiceNow, Jira Service Management, ITIL, Incident/Problem/Change Management
• Monitoring: CloudWatch, Checkmk
• Other: Cloud troubleshooting, hybrid cloud, cloud migration, network/connectivity troubleshooting, SLA management, root-cause analysis.

Work Experience

5-7 Years