Closing Manager

Acme Services Private Limited; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

Acme Services Private Limited in Thane is seeking a results‑driven Closing Manager to own the end‑to‑end real estate closing process, from negotiations to handover.

You will lead a closing team, coordinate with sales, brokers, and channel partners, oversee documentation and regulatory compliance, and ensure a premium customer experience throughout the transaction.

Responsibilities

• Sales closing and transaction management from negotiation to booking and handover.
• Collaborate with sales, brokers and channel partners to convert leads into bookings.
• Drive high-value residential transactions and achieve monthly/quarterly closure targets.
• Negotiate terms and structure deals while protecting margins.
• Monitor closure pipeline and ensure timely movement of deals through stages.
• Identify roadblocks and proactively resolve closure issues.
• Follow up on payments, documentation, approvals, and related activities.
• Client engagement: be the main contact during the closing stage.
• Explain pricing, payment plans, documentation and agreements to customers.
• Coordinate site walkthroughs and present project USPs and terms.
• Handle objections to achieve successful closures.
• Maintain premium, professional customer experience throughout closing.
• Build long-term relationships to generate referrals.
• Lead and mentor closing team to meet KPIs and improve conversions.
• Prepare regular reports on walk-ins, negotiations, bookings and turnaround time.
• Documentation & Legal Coordination: verify booking forms, cost sheets and contracts.
• Coordinate with Legal, Finance, CRM, Ops to ensure compliant documentation.
• Coordinate with banks for loan processing and disbursements.

Job description

Job Description:

• 1. Sales Closing & Transaction Management

• Manage the complete closing process from negotiated deals to confirmed bookings and final client handover.

• Work closely with the sales team, brokers, and channel partners to convert qualified leads into successful bookings.

• Drive high-value residential transactions while ensuring achievement of monthly and quarterly closure targets.

• Handle negotiations, commercial discussions, and deal structuring while protecting company margins.

• Monitor the closure pipeline and ensure timely movement of deals through various stages.

• Identify potential roadblocks and proactively resolve issues affecting closures.

• Ensure timely follow-up on pending payments, documentation, approvals, and other closure-related activities.

• 2. Client Engagement & Relationship Management

• Act as the key point of contact for customers during the closing stage of the sales journey.

• Understand customer requirements and address queries related to pricing, payment plans, documentation, agreements, and other transaction-related matters.

• Conduct site walkthroughs and present project USPs, pricing, payment plans, specifications, and commercial terms confidently.

• Handle customer objections and negotiations effectively to achieve successful closures.

• Maintain a premium and professional customer experience throughout the closing process.

• Build strong long-term relationships with customers to generate referrals and support future sales opportunities.

• 3. Team Management & Leadership

• Lead, supervise, and mentor the closing team to achieve defined sales and closure KPIs.

• Monitor individual and team performance and identify areas for improvement.

• Train team members on negotiation, objection handling, closing techniques, product knowledge, and documentation processes.

• Ensure adherence to standard closing processes and company guidelines.

• Conduct regular performance reviews and provide coaching to improve conversion ratios.

• Prepare daily, weekly, and monthly reports covering walk-ins, negotiations, bookings, conversions, closure ratios, and turnaround time.

• 4. Documentation & Legal Coordination

• Oversee the preparation and verification of booking forms, cost sheets, agreements, contracts, payment schedules, and other transaction-related documents.

• Coordinate with Legal, Finance, CRM, and Operations teams to ensure accurate and timely completion of documentation.

• Ensure transactions comply with applicable real estate regulations and RERA guidelines.

• Coordinate with banks, financial institutions, legal teams, and other stakeholders for loan processing and disbursements.

• Identify documentation gaps and ensure timely resolution to avoid delays in closures.

• Ensure all transaction records are complete, accurate, and properly maintained.

• 5. Finance & Payment Coordination

• Coordinate with the Finance team for payment schedules, collections, loan disbursements, and outstanding payments.

• Track payment milestones and ensure timely communication with customers.

• Assist customers in resolving payment- or finance-related queries.

• Ensure smooth coordination between customers, banks, finance teams, and internal stakeholders.

• Monitor pending financial documentation and proactively follow up for closure.

• 6. Process Improvement & Quality Assurance

• Identify bottlenecks, risks, and inefficiencies in the closing process.

• Recommend and implement process improvements to improve closure efficiency and customer experience.

• Conduct final checks of transaction documentation before completion.

• Ensure adherence to internal policies, processes, and regulatory requirements.

• Maintain high standards of accuracy, compliance, and turnaround time.

• Monitor post-closing activities, including documentation completion, payment/disbursement coordination, and client handovers.

• 7. Cross-Functional Collaboration & Reporting

• Work closely with Sales, Channel Partners, Legal, Finance, CRM, Operations, and Customer Relationship teams.

• Ensure smooth handover of customers from sales to closing and subsequently to post-sales/customer service teams.

• Prepare and present closure forecasts, pipeline status, conversion metrics, risk assessments, and post-closing reports.

• Provide regular updates to the Team Lead Closing and senior management.

• Escalate critical customer, documentation, legal, or payment-related issues in a timely manner.