Closing Coordinator Support

Homeward; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Homeward is seeking a Closing Coordinator to assist transactions through to completion, ensuring an exceptional customer experience with on-time closings. You will collaborate with various teams, manage critical documents, and maintain communication with service providers.

The ideal candidate has 2+ years of real estate transaction management experience, excellent organizational skills, and the ability to work under pressure. A Bachelor's degree or real estate license is preferred.

Qualifications

• 2+ years Real Estate transaction management experience.
• Exceptional organizational skills.
• Attention to detail and ability to achieve thoroughness and accuracy.
• Ability to adapt and respond to changing priorities and processes as needed.
• Impeccable written and verbal communication skills.
• Strong time-management and project management skills.
• Ability to remain focused and execute under pressure of deadlines and multitasking.

Responsibilities

• Review and approve settlement statements.
• Manage insurance and other critical service orders.
• Track all critical dates, details, forms, and contracts in our CRM (Salesforce).
• Collaborate with the CX team to ensure deliverables from buyers.
• Ensure all pre-closing items are ordered and approved.
• Review title commitments.
• Follow up with lenders and title on closing status.
• Request and track wires to closing.
• Coordinate the signing of closing documents.

Skills

Real Estate transaction management

Organizational skills

Attention to detail

Adaptability

Communication skills

Time-management

Project management

Customer service

Pressure management

Education

Bachelor's degree or real estate license

Tools

Salesforce

Job description

About the opportunity

The Closing Coordinator Team sits at the center of all the action while being responsible for delivering a world class experience to every Homeward customer and agent that includes an on‑time closing.

As part of the team, you’ll be responsible for assisting each transaction through to completion to ensure clarity for the critical team of Homeward’s front‑facing team. The role will include collaboration with both internal and external service providers, such as title, mortgage and insurance providers, while managing transactions through each critical phase.

This position will challenge your ability to establish and implement complex operational processes while working cross‑functionally with other critical teams including operations, sales, product, engineering, and customer experience among others.

Note: This role may require some weekend availability.

In this role you will

• Review and approve settlement statements
• Manage insurance and other critical service orders
• Track all critical dates, details, forms, and contracts in our CRM (Salesforce)
• Collaborate with the CX team to ensure we have all necessary deliverables from our buyers to close accurately and on time every time
• Ensure all pre‑closing items have been ordered, received and approved (i.e. HOA docs, surveys, appraisals)
• Review title commitments
• Follow up with lenders and title on closing status
• Request and track wires to closing
• Receive, approve and coordinate the signing of all closing documents

What you’ll bring

• 2+ years Real Estate transaction management experience
• Exceptional organizational skills
• Attention to detail and ability to achieve thoroughness and accuracy
• Ability to adapt and respond to changing priorities and processes as needed
• Impeccable written and verbal communication skills
• Strong time‑management and project management skills
• Ability to remain focused and execute under pressure of deadlines and multitasking
• Intrinsic desire to serve customers and provide a delightful, seamless experience
• Drive to be a part of innovation and a growing collaborative team
• Bachelor's degree and/or real estate license preferred

The perfect candidate

May be a licensed agent that has realized they prefer the back end or support side of real estate more so than the selling, cold calling, door knocking, etc. Or perhaps the perfect candidate has worked on the support side for another real estate team or company, and is looking for a growth opportunity. This could include those currently or recently working as a Transaction Coordinator/Manager, a Closing Coordinator/Manager, an Executive Assistant, Account Manager or a Listing Manager/Coordinator.