Clinical Coordinator

Rhea Healthcare; Pune District; On-site; INR 280,000 - 420,000; Full time

Job summary

Rhea Healthcare invites applications for a patient counselor to support IVF services. The role involves explaining IVF options, benefits, and risks to patients and their families, and guiding them through required formalities after consultations.

You will assist with donor/recipient cycle coordination, maintain records in SIVIS, and help ensure high-quality patient care in a busy center. The position emphasizes confidentiality, clear communication, and collaboration with operations and clinical

Qualifications

• Experience in patient counseling and information delivery.
• Ability to explain IVF processes, risks, and benefits clearly.
• Proficiency in maintaining confidential medical records.

Responsibilities

• Assist in basic patient history taking and recording patient/donor history in SIVIS.
• Counsel patients and accompanying family members about IVF benefits and risks as advised by the gynecologist/consultant.
• Provide patients with details about procedures and formalities for successful and failed cases.
• Offer financial counseling for treatment packages advised to patients.
• Coordinate and assist in matching donor and recipient cycles.

Skills

Counselling skills

Patient history taking

Financial counseling

Communication with families

Job description

• Operational1. Assist in basic patient history taking and noting patient/donor history in SIVIS
• 2. Counsel the patients and the accompanying family members about the benefits and risks ofIVF (IVF or any other investigation / procedure / treatment as advised by thegynecologist/consultant) transparently to enable the conversion of appropriate cases
• 3. Provide with details to the patients and the accompanying family member about the formalities & procedures that will be followed in cases of successful as well as failed cases of failure.
• 4. Financial counseling to the patients for packages and treatment advised to the patients
• 5. Coordinate and assist in matching the donor and recipient cycle
• 6. Counseling patients preferring surrogacy and financial counseling
• 7. Maintain data/records of IVF patients whenever suggested by the consultant e.g. MaintainingIUI/ICSI pregnancies in SIVIS, Live Birth registry,
• 8. Monitor the reporting and monitoring mechanisms with respect to the quality at Center and asper the clinical bench marks defined by NIF
• 9. To listen and solve the feedback, complaints of the patients in coordination with operations departments
• 10. Champion adoption of SIVIS at the center and input all the required clinical data in SIVIS
• 11. Keep trackprogressof andthekeepthe patients’referringOB-GYNSpecialists informed at periodic intervals.12. Assist Operation and Sales & Marketing team in designing patient education, awarenessprograms and organize CME programs to Sales Executives and Practicing Doctors
• 13. Ensure the maintenance of hygiene and cleanliness in order to achieve least number of hospital acquired infections
• 14. Oversee safekeeping of center medical records and ensure availability at all times for auditing &