Centre Operations Manager

Drlogy; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Drlogy is looking for an Experienced Centre Operations Manager to oversee daily IVF clinic operations in Mumbai. The role includes managing patient service flow, coordinating with staff, and ensuring high-quality service delivery.

Key responsibilities involve supervising staff performance, maintaining operational reports, and supporting patient satisfaction initiatives. The ideal candidate should have relevant experience in hospital operations and process improvement.

Qualifications

• Experience in managing daily operations of an IVF clinic.
• Skilled in coordinating with various healthcare professionals.
• Ability to monitor patient flow, appointments, and service delivery.

Responsibilities

• Manage daily IVF centre operations efficiently.
• Coordinate with doctors, nurses, counsellors, and admin teams.
• Monitor patient flow, appointments, and service delivery.
• Ensure compliance with clinic policies and SOPs.

Skills

Hospital operations

Team management

Process improvement

Patient experience

Administrative control

Job description

Experienced Centre Operations Manager responsible for managing daily IVF clinic operations, patient service flow, staff coordination, and operational performance. Skilled in hospital operations, team management, process improvement, patient experience, and administrative control. Dedicated to ensuring smooth centre functioning, quality service delivery, and efficient coordination between clinical and non-clinical teams.

• Manage daily IVF centre operations efficiently.
• Coordinate with doctors, nurses, counsellors, and admin teams.
• Monitor patient flow, appointments, and service delivery.
• Ensure smooth functioning of front office and clinical operations.
• Supervise staff performance and duty allocation.
• Maintain operational reports and performance dashboards.
• Handle patient escalations and service-related concerns.
• Ensure compliance with clinic policies and SOPs.
• Monitor inventory, facility, and resource requirements.
• Coordinate billing, counselling, and treatment workflow.
• Support business growth and patient satisfaction initiatives.
• Conduct team meetings and process reviews.
• Identify operational gaps and implement improvements.
• Support audits, quality checks, and compliance activities.
• Contribute to efficient and patient-friendly IVF centre management.