Client Training Associate

24x7table; New Delhi; On-site; Full time

Job summary

A promising food industry startup is seeking individuals to provide training and technical support to partner restaurants. Responsibilities include monitoring restaurant usage, handling inbound calls, and troubleshooting software issues. Ideal candidates should have 0.5-2 years of relevant experience, strong communication skills in English and Hindi, and a proactive attitude. The role offers a vibrant and challenging work culture.

Qualifications

• Minimum 0.5-2 years of work experience required.
• Call center experience in hospitality sector is a bonus.
• Smart, enthusiastic, and proactive individuals are preferred.

Responsibilities

• Provide training to the restaurant on how to use the ERB/CRM Dashboard.
• Monitor restaurant usage at peak hours when needed.
• Troubleshoot for restaurants to ensure they face no issues.

Skills

Excellent communication skills

Team player

Proactive attitude

Technical troubleshooting

Education

Graduates/Undergraduates

Tools

MS Office/Excel

Job description

24X7Table.com provides Real time table reservation to diners via app on Android and iOS at their favorite restaurants round the clock. It also provides CRM dashboard app for the restaurants by which they can track reservations and retain customers for future dealings. A well-funded innovative concept, we are now searching for people who can join us in our exciting journey of becoming one of the most preferred brands in promising food industry segment.

We arelooking for ambitious people who can contribute and be part of a young intellectual team.

The founding team consists of experienced entrepreneurs and IIT engineers. We are a early stage startupand looking for people in our team who are young and ambitionsin their mind. If you are ready to have some challenging and full-of-life work culture then surely apply.

Responsibilities

• Provide training to the restaurant on how to use our ERB/CRM Dashboard.
• If needed, visit and monitor restaurant usage at peak hours.
• Be a troubleshooter for the restaurant, make sure they face no problems.
• Handle partner restaurant inbound calls on the helpline number.
• Track each call, issue and maintain records.
• Coordinate with new/existing restaurants towards excellent experience.
• Monitor restaurant activities through internal tools.
• Call restaurants to report software issues affecting 24x7Table application.
• Provide Restaurants full technical support and help them troubleshoot any issues.

Eligibility Criteria

• Grads/Under Gradswith minimum 0.5-2 years of work experience.
• Call center experience in hospitality sector would be a bonus.
• Excellent communication & comprehension skills in English and Hindi.
• Excellent attitude and a good team player.
• Smart, enthusiastic and pro-active individuals.
• Basic computer and operational MS-Office/Excel knowledge.