Client Technical Support Associate

Fiserv India Pvt Ltd; Dadri; On-site; INR 550,000 - 900,000; Full time

Job summary

Fiserv India Pvt Ltd in India is seeking an Associate, Client Tech Support Engineering to join our global fintech team. You will troubleshoot client issues, collaborate with internal groups, and document resolutions to ensure service quality.

As a mid-level professional, you will enhance support processes, manage file transfers securely, and contribute to knowledge base updates. The role emphasizes client satisfaction and efficient problem solving.

Qualifications

• 3+ years in technical support and client service.
• 1+ year in troubleshooting technical issues related to hardware, software, and network connectivity.
• 1+ year in Office 365, ticketing systems, and remote support tools.
• 1+ year in FTP, SFTP, and other file transfer technologies.

Responsibilities

• Provide technical support to clients and resolve issues in a timely manner.
• Collaborate with internal teams to ensure client issues are addressed efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

Skills

Technical troubleshooting

Customer service

Documentation

Remote support

Team collaboration

Tools

Office 365

Ticketing systems

FTP/SFTP

Remote support tools

Job description

Associate, Client Tech Support Engineering

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role

As a Client Tech Support Engineering - Professional I, you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to improve support processes, and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our clients.

What you'll do

• Provide technical support to clients and resolve issues in a timely manner.
• Collaborate with internal teams to ensure client issues are addressed efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have

• 3+ years of experience in technical support and client service
• 1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity
• 1+ year(s) of experience with Office 365, ticketing systems, and remote support tools
• 1+ year(s) of experience in FTP, SFTP, and other file transfer technologies
• 3+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have

• Experience in the financial services industry
• Experience with automation tools and scripts

Thank you for considering employment with Fiserv.

Our commitment to Diversity and Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Experience Level Mid Level