Technical Lead - Client Technical Support Engineering

Fiserv India Pvt Ltd; Dadri; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Fiserv India Pvt Ltd is seeking a Tech Lead, Client Tech Support Engineering at Senior level to provide advanced technical support to clients, troubleshoot complex issues, and collaborate with internal teams to enhance support processes. This role emphasizes documenting interactions, and maintaining secure file transfer workflows, delivering exceptional client experiences.

Based in India, Uttar Pradesh, Dadri, the position involves working closely with clients to resolve issues while

Qualifications

• 4+ years of experience in technical support and client service
• 2+ years of experience in troubleshooting technical issues related to hardware, software, and network connectivity
• 2+ years of experience with Office 365, ticketing systems, and remote support tools
• 2+ years of experience in FTP, SFTP, and other file transfer technologies

Responsibilities

• Provide advanced technical support to clients and resolve complex issues in a timely manner.
• Collaborate with internal teams to ensure client issues are addressed effectively and efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

Job description

Tech Lead, Client Tech Support Engineering

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role: As a Client Tech Support Engineering - Sr Professional II, you will play an integral role in providing advanced technical support to our clients. Your contributions will ensure high levels of client satisfaction and support the smooth functioning of our services. This role involves working closely with clients to troubleshoot and resolve complex issues, collaborating with internal teams to enhance support processes, and maintaining detailed documentation. You will be part of a dedicated team committed to delivering exceptional support experiences to our clients.

What you'll do:

• Provide advanced technical support to clients and resolve complex issues in a timely manner.
• Collaborate with internal teams to ensure client issues are addressed effectively and efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in technical support and client service
• 2+ years of experience in troubleshooting technical issues related to hardware, software, and network connectivity
• 2+ years of experience with Office 365, ticketing systems, and remote support tools
• 2+ years of experience in FTP, SFTP, and other file transfer technologies
• 4+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

• Experience in the financial services industry
• Experience with automation tools and scripts

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Thank you for considering employment with Fiserv.

Experience Level Senior Level