Client Technical Support Engineer

Fiserv India Pvt Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Fiserv India Pvt Ltd in Bengaluru is seeking a Professional Client Tech Support Engineer I to provide technical support to clients, troubleshoot issues, and ensure service reliability. You will work closely with clients, coordinate with internal teams, and maintain accurate records in the support database.

This role emphasizes collaboration, process improvement, and secure file transfers via FTP/SFTP, with experience in Office 365 and remote support tools.

Qualifications

• 3+ years of experience in technical support and client service.
• 1+ year of experience troubleshooting hardware, software, and network connectivity.
• 1+ year of experience with Office 365, ticketing systems, and remote support tools.
• 1+ year of experience in FTP, SFTP, and other file transfer technologies.
• 3+ years of an equivalent combination of educational background, related experience, and/or military experience.

Responsibilities

• Provide technical support to clients and resolve issues in a timely manner.
• Collaborate with internal teams to ensure client issues are addressed efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

Skills

Technical support

Client service

Office 365

Remote support tools

FTP/SFTP

Networking basics

Education

Bachelor's degree or equivalent

Tools

Office 365

Ticketing system

Remote support tools

FTP/SFTP

Job description

Professional, Client Tech Support Engineering

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

As a Client Tech Support Engineering - Professional I, you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to improve support processes, and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our clients.

What you'll do:

Provide technical support to clients and resolve issues in a timely manner. Collaborate with internal teams to ensure client issues are addressed efficiently. Document and track client interactions and solutions in the support database. Assist in the development and improvement of support processes and tools. Maintain and update IT support documentation, FAQs, and training materials. Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

3+ years of experience in technical support and client service 1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity 1+ year(s) of experience with Office 365, ticketing systems, and remote support tools 1+ year(s) of experience in FTP, SFTP, and other file transfer technologies 3+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

Experience in the financial services industry Experience with automation tools and scripts

Commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Experience Level

Entry Level

Thank you for considering employment with Fiserv.