Senior Associate - Disputes and Fraud Analysis

Fiserv India Pvt Ltd; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

Fiserv India Pvt Ltd is seeking a Sr Associate in Disputes and Fraud Analysis to provide first‑level technical and client support. You will troubleshoot issues, guide clients to solutions, and document interactions for quality records.

The role emphasizes collaboration with internal teams to enhance support processes and product understanding. Ideal candidates have 2+ years in technical support, experience with phone or remote support, and familiarity with Zendesk or similar platforms, in a

Qualifications

• 2+ years of experience in technical support
• 1+ year of troubleshooting software or hardware issues
• 1+ year of experience providing phone or remote support
• 1+ year of experience using ticketing systems for support
• 2+ years of an equivalent combination of educational background, related experience, and/or military experience

Responsibilities

• Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
• Troubleshoot and diagnose technical problems, guiding clients through solutions.
• Escalate complex issues to higher support tiers when necessary.
• Document client interactions and solutions provided to ensure accurate records.
• Collaborate with internal teams to improve support processes and client experiences.
• Maintain a strong understanding of Fiserv products to effectively assist clients.

Skills

Technical support

Troubleshooting

Phone support

Remote support

Ticketing systems

Tools

Zendesk

CRM systems

Job description

Sr Associate, Disputes and Fraud Analysis

Calling all innovators - find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Associate, Disputes and Fraud Analysis

About your role

As a Client Support Tier 1 - Sr Associate III, you’ll play a key role in delivering exceptional service to our clients. This position involves providing technical support, troubleshooting issues, and ensuring that our clients’ needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.

What you'll do

• Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
• Troubleshoot and diagnose technical problems, guiding clients through solutions.
• Escalate complex issues to higher support tiers when necessary.
• Document client interactions and solutions provided to ensure accurate records.
• Collaborate with internal teams to improve support processes and client experiences.
• Maintain a strong understanding of Fiserv products to effectively assist clients.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have

• 2+ years of experience in technical support
• 1+ year(s) of experience with troubleshooting software or hardware issues
• 1+ year(s) of experience providing phone or remote support
• 1+ year(s) of experience using ticketing systems for support
• 2+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have

• Experience with Zendesk or a similar support platform
• Familiarity with financial technology products
• Strong problem-solving skills

Thank you for considering employment with Fiserv.

Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Experience Level Mid Level