Analyst Senior, Product Technical Support

FIS Solutions (India) Private Limited - Pune; Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Education opportunities

Career development tools

Challenging projects

Job summary

FIS Solutions (India) Private Limited - Pune is seeking a technical application support professional for ImageCentre/FCM. The role involves handling support cases, documenting updates, and collaborating with senior staff to resolve issues in the GUI and Oracle SQL environments.

You will communicate with vendors and work with core processing and document retrieval applications, ensuring timely resolutions in a fast-paced setting.

Qualifications

• 3–6 years in Banking Operations, Customer Service, or technical support.
• Experience with Microsoft software and client-server apps.
• Proficient in building simple to intermediate SQL queries for data validation.
• ServiceNow case management or ticketing experience.
• Strong communication and self-motivation; good problem-solving skills.

Responsibilities

• Handle assigned cases to resolve processing issues and functionality concerns.
• Document client and internal updates through the case lifecycle.
• Collaborate with senior staff; work in GUI and Oracle SQL to resolve issues.
• Coordinate with vendors and related applications as needed.

Skills

SQL queries

ServiceNow

Windows troubleshooting

Remote Desktop

TCP/IP basics

Communication

Problem-solving

Tools

SQL

RDC

OCX/TCP-IP

Job description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This position is a technical application support role for ImageCentre/FCM (FIS Content Management), an industry leading, module-based content management and document imaging suite. We are a solution that provides many widely utilized functions within the financial and business industry. The application interfaces with many other FIS products suites along with third party applications. The team operates at a fast pace and is expanding its client base quickly. The core functionality is report archiving, document management and tracking, and workflow processing.

What you will be doing

This role is assigned cases for the resolution of processing issues and functionality concerns. The support technician will document client and internal updates along the case lifecycle through resolution or escalation reassignment. You will work both independently and with senior technical staff to correct the described concerns. You will work in both the software GUI and the Oracle SQL database to resolve many issues. This role is also expected to communicate with other vendors, such as core processing applications and Document Retrieval applications.

What you bring

• 3-6 years Banking Operations, Customer Service, and/or technical support.
• Microsoft software application experience (Client OCX via TCP/IP communication to server-side COM-Component Object Model applications, Remote Desktop Connection Manager/RDC, Office)
• Proficient in building simple to intermediate SQL queries for application data validation.
• Service Now case management/ticketing experience
• Intrapersonal skills when dealing with a large client base
• Exceptional verbal and written communication
• Excellent work ethic and self-motivating
• Strong application-level problem-solving skills and sound technical judgment.
• Basic Windows network troubleshooting skills, including TCP/IP connectivity, web browser issues, and shared folder access.
• Added bonus if you have: Core banking or item processing software experience Image scanning, handling and conversion experience

What we offer you

• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A variety of career development tools, resources, and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A broad range of professional education and personal development opportunities

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Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.