Technical Support Engineer

TalentBridge; Vadodara; On-site; INR 334,800 - 558,000; Full time

Job summary

A staffing and consulting company in Vadodara is seeking a Hiring Recruiter for domestic staffing. The ideal candidate has 1–3 years of experience in client support, strong problem-solving and communication skills, and the ability to collaborate effectively. This full-time position offers an opportunity to engage with clients across various channels and support organizational objectives. Candidates with proficiency in helpdesk systems such as ZenDesk are preferred.

Qualifications

• 1–3 years of experience in a technical or client support function.
• Familiarity with helpdesk ticketing systems.
• Strong problem-solving skills and effective troubleshooting.
• Excellent verbal and written communication skills.
• Ability to collaborate across departments.
• High energy and professional approach.
• Strong organizational and planning skills.

Responsibilities

• Act as first point of contact for clients and resolve issues.
• Educate clients on solutions to prevent recurring issues.
• Deliver timely support via phone and email.
• Maintain ownership of client issues until resolution.
• Collaborate with sales for consumer issue resolution.
• Contribute to special projects to meet company objectives.

Skills

Technical or client support experience

Helpdesk ticketing systems

Problem-solving skills

Communication skills

Collaboration skills

Organizational skills

Excel fundamentals

Knowledge in Accounting & Audit

Education

Bachelor’s degree or equivalent

Tools

ZenDesk

Job description

Hiring the correct talent, grooming them to be successful!Hiring Recruiter’s for Domestic Staffing - Ahmedabad - WFO only

For US Clients

24/7 support - Rotational Shifts

What You Will Be Doing

• Act as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effectively.
• Listen carefully to client concerns, educate them on solutions, and prevent recurring issues by reviewing their accounts and providing guidance.
• Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders.
• Maintain ownership of client issues through to resolution, even when coordinating with other teams.
• Collaborate with sales to resolve consumer issues, playing an active role in client retention.
• Build and maintain a strong knowledge of Autotrader products and services, along with organizational processes, policies, and systems.
• Adapt to changing responsibilities and contribute to special projects or assignments to support team and company objectives.

What We’re Looking For

• 1–3 years of experience in a technical or client support function (SaaS environment preferred).
• Familiarity with helpdesk ticketing systems (ZenDesk experience a plus).
• Strong problem‑solving skills with the ability to troubleshoot quickly and effectively.
• Excellent communication skills – verbal, written, email, and phone.
• Ability to collaborate across departments including Development, Product Management, and Customer Onboarding.
• High energy, enthusiasm, initiative, and a professional approach.
• Strong organizational and planning skills; self‑motivated with a willingness to learn.
• Proficiency in Excel fundamentals (preferred).
• Knowledge of Accounting & Audit is a plus.
• Bachelor’s degree or equivalent combination of education and experience.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Outsourcing and Offshoring Consulting