Client Support Associate

Veremark; India; Remote; USD 340 - 795; Full time

Job summary

Join a forward-thinking HR tech scale-up on a mission to enhance trust through innovative technology. As a customer advocate, you will play a crucial role in delivering exceptional support to clients navigating background checks and verification processes. This dynamic role offers the chance to work in a remote-first environment alongside a diverse team, where your problem-solving skills and attention to detail will shine. Embrace the opportunity to contribute to a company recognized for its rapid growth and commitment to integrity and data-driven solutions. If you're passionate about customer experience and want to make an impact, this is the place for you!

Qualifications

• 2+ years in customer support, preferably in B2B environments.
• Proficient in data handling and general business tools.

Responsibilities

• Support clients with background checks and verification processes.
• Coordinate with teams to resolve client queries and ensure compliance.

Skills

Customer Support

Problem Solving

Communication Skills

Attention to Detail

Multitasking

Data Analysis

Tools

Spreadsheets

Business Applications

Job description

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Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster.

We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials.

We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously.

But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.

What will you be doing?

We are looking for a talented customer advocate to resolve client issues and questions, and help create exceptional customer experience in the process.

The Customer Support team is comprised of diverse and talented professionals working out of multiple countries. We are proud of our work-from-home, fast-paced and data-focused environment.

As a member of this team, you will:

1. Support clients who have ordered background checks including criminal record checks, employment history verification, educational qualification verification, reference checks, and professional licence validation.
2. Coordinate with internal teams to resolve client queries and deliver results on-time, including supporting Account Managers by providing insights about their clients.
3. Ensure compliance with regulations and company policies, including adhering to data privacy regulations and ensure the secure handling of personal data during the vetting process.
4. Monitor internal systems to track the progress of various background checks and report bottlenecks.

What are we looking for?

1. 2+ years experience in a customer support environment, preferably B2B.
2. Excellent written and verbal communication skills, including active listening ability.
3. A quick thinker and fast learner with strong problem solving ability.
4. A team player who is comfortable with remote working and rotational shifts.
5. Ability to work well under pressure and can multitask while paying close attention to detail.
6. Proficiency with data, reports, spreadsheets and general business tools and applications.

Who are we?

We are an all-remote organisation with ~140 people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create.

We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem.

And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Human Resources Services and Technology, Information and Media