Client Success Partner

Aptita; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Aptita in Mumbai is seeking an experienced Account Manager to oversee key client accounts within a fast-paced digital agency. You will act as the primary liaison, ensuring seamless communication and delivery across campaigns.

You will coordinate with creative, media, content, SEO and operations teams to ensure timely execution and high-quality results, while maintaining strong client relationships and proactive problem-solving.

Qualifications

• Strong client servicing and stakeholder management skills.
• Excellent verbal and written communication skills.
• Strong coordination and follow-up capabilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Good understanding of digital marketing, branding, and campaign workflows.
• Strong PowerPoint and Excel skills.
• Problem-solving mindset with high ownership.
• Ability to work in a fast-paced agency environment.

Responsibilities

• Act as the primary point of contact for assigned client accounts
• Manage day-to-day client communication, follow-ups, and relationship management
• Coordinate with internal teams across creative, media, content, SEO, and operations for smooth execution
• Ensure campaigns and deliverables are completed within agreed timelines and quality expectations
• Conduct regular client review meetings and maintain clear communication on progress and deliverables
• Understand client objectives and ensure execution aligns with business goals
• Track project timelines, approvals, dependencies, and pending actions across teams
• Support strategy discussions, campaign planning, and client presentations
• Prepare reports, MOMs, presentations, and status updates for clients and internal stakeholders
• Identify client concerns proactively and ensure quick resolution through coordination with teams
• Build strong long-term client relationships and contribute to account growth opportunities
• Ensure high levels of client satisfaction, accountability, and delivery ownership

Skills

Client servicing

Stakeholder management

Verbal & written communication

Coordination across teams

Campaign workflows understanding

Agency environment experience

Multi-account handling

Tools

PowerPoint

Excel

Job description

Only apply Digital agency candidates.

• Act as the primary point of contact for assigned client accounts
• Manage day-to-day client communication, follow-ups, and relationship management
• Coordinate with internal teams across creative, media, content, SEO, and operations for smooth execution
• Ensure campaigns and deliverables are completed within agreed timelines and quality expectations
• Conduct regular client review meetings and maintain clear communication on progress and deliverables
• Understand client objectives and ensure execution aligns with business goals
• Track project timelines, approvals, dependencies, and pending actions across teamsSupport strategy discussions, campaign planning, and client presentations
• Prepare reports, MOMs, presentations, and status updates for clients and internal stakeholders
• Identify client concerns proactively and ensure quick resolution through coordination with teams
• Build strong long-term client relationships and contribute to account growth opportunities
• Ensure high levels of client satisfaction, accountability, and delivery ownership

Our detailed job task role is listed here. For any candidate, expecting to be interviewed, reading through this is mandatory for an interview

Key Success Metrics

• Client retention and satisfaction levels
• Timely delivery of projects and campaigns
• Reduction in communication gaps and execution delays
• Strong coordination across internal teams and stakeholders
• Account growth through relationship building and proactive servicing
• Accuracy and quality in reporting, presentations, and communication

Key Skills

• Strong client servicing and stakeholder management skills
• Excellent verbal and written communication skills
• Strong coordination and follow-up capabilities
• Ability to manage multiple accounts and priorities simultaneously
• Good understanding of digital marketing, branding, and campaign workflows
• Strong PowerPoint and Excel skills
• Problem-solving mindset with high ownership
• Ability to work in a fast-paced agency environment